Charlotte Zigler in North york

I have been a customer of Atlascare for approximately 16 years. I have replaced my furnace, air conditioner, humidifier and air cleaner in my current home during that time and use their services for regular maintenance and all home heating and cooling issues. I recently experienced a furnace breakdown on a surprisingly cold March weekend and had occasion to use their emergency service. The response time was quick as promised and although the sourcing of the part had to wait until Monday morning, a delay beyond their control, Chris Jakobson was amazing and coordinated receipt of the part and a service call to my home as quickly as was humanly possible and with minimal upheaval to me. I was not able to be home when their representative arrived (I can’t say enough good things about the knowledgeable Al Caruk) and they took charge of coordinating with my neighbour to complete the repair on an urgent basis. In addition they were very fair in addressing a concern I had about my service contract under which the replacement part was covered. You can’t ask for more than a responsive team at a company that clearly cares about its reputation. And that is why I will continue to be a loyal Atlascare customer.

From sales to installation this went off without a hitch. Government rebates prompted me to look into replacing our aging air conditioner and I contacted AtlasCare for information. I was put in touch with Fraser in sales who arranged to see me the following day and had a quote to me that evening. He provided me with the necessary information to make the choice that was right for my needs. Installation was scheduled at my convenience and Nick and Eric were efficient, neat and polite when working in and around my home. I even got an early morning call advising that traffic was delaying them, a constant Toronto problem. This was a nice touch. I recommend AtlasCare without hesitation.