Anna in Toronto

Direct Energy came to our home and switched off our boiler because they alleged it was emitting CO2 even though the alarm we installed to detect CO2 never went off once. After the boiler was declared defunct, we had no choice but to purchase a new one. Direct Energy appeared to give us a great deal on a boiler plus aircon so we went with them. Three appointments and many weeks later, we were told that the air con could not be installed because of the home layout. We were pushed into buying an expensive and very loud boiler but once the heat went off in the house, we had to wait 6 weeks for someone to come to invesitage. Maintenance was part of the package. One can only assume the technicians were all out switching off other people's boilers because they were emitting CO2. Shame on fraudielent officials and the technicians that work for them under such shady practicies. Shop around and get better value elsewhere.