Jim

Unfortunately, we didn't use Gates initially, we used one of the better advertised companies for the initial racoon removal and securing the entry points, as well as getting quotes from them for contaminated attic insulation removal and replacement. The other company professed to be premium pricing for premium service (all together we were quoted over $9,000). Then our neighbor (attached townhouse) had their roof replaced and the roofers tore up one side of $900 of screening the other company had put in place. Several things happened next that called into question the "premium service" part of they way the other company advertised themselves (but not the premium price), not to mention a crappy attitude, especially in light of how much money we had already spent with them and how much more we were going to spend. We didn't mind replacing the screening, it was their attitude and costly completely unnecessary multi-step process that was the problem (we paid to have a follow-up team on the roof for a small repair, but they couldn't do the estimate or the work to replace the damaged screening while they were up there, they had to send out a completely different person who didn't even go on the roof to create the estimate!?!). Long story short we went with Gates to replace the torn up screening, and although they don't do the contaminated insulation removal and replacement themselves, they recommended a partner company that did the work including decontamination, for 1/2 the price quoted by the other company. Gates customer service and professionalism were outstanding and the pricing was fair. They went the extra mile and them some. They clearly take a great deal of pride in the work that they do and it shows.

Kevin and his crew are what you always hope for with these type of repairs, honest, hard working, conscientious, professional and they provide very high value for a very fair and reasonable price. After the wind storm we lost a few shingles and had an emergency patch and tarp put on by a different company. For several months we tried desperately to find someone who would do a permanent roof repair, but all the roofers we contacted were so busy from the wind storm that all anyone would quote us on was a complete roof replacement, at exorbitant prices to boot. We'd already had the roof replaced 10 years ago and thought that was ridiculous. We put our request for repair out one final time on HomeStars and thank goodness, Kevin and Great Canadian Handymen replied. Kevin came out within a few days to provide a free estimate, that was very good value for the work that needed to be done (1/2 roof replacement). He took the time to educate us about what repairs needed to be done and which ones didn't. He even went to great lengths to match our original shingle color, which had been discontinued. To put the icing on the cake, after scheduling the permanent repair with Kevin, but before that time slot arrived, our temporary patch started to leak. Kevin and his crew stopped by on their way back from another job and applied a temporary repair, at a ridiculously reasonable price. Outstanding customer service and value from a company that really cares about doing good work.