Hi Sara,
Thanks for your review, as I explain to you on our previous email . We service this washing machine last May 2018, and you complaining it wasn't draining , I sent Raul and he replaced the drain pump but it did not work, I was on vacation then, but when I came back on vacation, i fixed it for you and replaced the lid switch ( we did not charged you for that) but when I'm testing you machine , I noticed 1 of the shock of the washer was broken , I advised you that you need to change that and it will cost you around $400.00 for the 3 shocks . But you said to me you not going to fixed it , so I guess you decided to buy new machine . We did our job and we came back to you rectify the draining issues , but as you know the machine was very old . You asking us for a refund but we did our job , you can't blame us for our issues that we have not quoted you for. The only job we quoted you the draining issues, not the other issues of your machine. Thank you.