Not Happy in Edmonton

The issue was the machine spinned at a high rate regardless of the setting, then within a few days the machine would not proceed past the initial phase of the wash cycle. Called City Appliance and for a cost of $341.25 ($75 service charge, $75 labour and $175 for a control motor) the fellow determined was the issue was resolved. The fellow ran a quick spin and then started a wash cycle to demonstrate that it was repaired, but did not go through the whole cycle. I was advised that the bearings were going, hence the louder than usual spin noise. However, the fellow indicated I could continue to use the machine as long as I could tolerate the loud noise. Three days later, after four loads of laundry, the machine was again not proceeding past the initial stage of the wash cycle. I certainly wondered if it was the control motor at all? I immediately contacted City Appliance advising him that the replacement did not repair the problem. He indicated that he was unable to come this day, but would contact me the following day to come out. He did not call back, so I have paid $341.25 for nothing. Best practice is for the business person to follow up with the customer to resolve failed repair issues. This indicates to me once paid, there is limited incentive to follow up with failed repairs. What is the point of 30 day warranty on parts and labour? In retrospect, I should have asked for the new control motor packaging and kept the old one. Then I could have requested a refund of the new motor and have the old one put back in as it did not appear to be the issue. Or was the new motor a defective one? I will not know these things as no one called me back. Additionally, on the invoice he documented it to be a fridge, not a washer, so I guess that may have voided the whole repair regardless? Yes, I know that the response will be for me to have called back to inquire if he was coming, however, I am the customer and after my initial call, it would be the service provider's responsibility to be attentive to a customer's needs. Based on my experience, I would not recommend this service.