Put on collection for a verbal 3 more years contract
This company is deceptive and tricky. Tricked us into paying for a verbal 3 year contract with no signature. No consideration for a customer who has been with them for over 10 years. We informed them that we were going to move in 3 months and were not going to sign onto another contract. They (Tanya) bullied us (by phone) onto a reduced monthly rate which we did not agree or sign. We informed them we were moving. Long story short, we mistakenly paid for a portion ($500 by credit card) of our verbal agreement back in March, 2018 -- We got confirm no. and agreed to end this matter. They verbally agreed but we stipulated we wanted a written form saying this was the end. We did not receive that. Now they have sent our name to a collection agency saying we owe them for the remaining amount on our NON SIGNATURE Contract. DO NOT TRUST ADT. They are trickers and underhanded. We will be filing a complaint with the Better Business Bureau and hiring a lawyer.
- Approximate cost of services:
- $800.00
- Company Response
Good morning, I am sorry to read that we were not able to come into resolution in regards of your recent move. In order to asssist you further could you please contact me directly at mcaron@adt.ca I will be your point of contact until resolution.