Terrible customer service after 1st year.
The company could care less that I moved into my house in November of 2016 and my rough grade is still not completed. I went an entire summer with no progress being made on grading and I was patient. Now going on almost an entire second year of summer without my rough grade being completed my patience is gone. I’ve have had two noticed from the city of Edmonton saying I’ll be fined if grading is no complete. To avoid having to pay fines I’ve had to call and move back the dates it needs to be completed once already the additional time they were allotted since I did that is coming up soon with no change and just a bunch of excuses of why it wasn’t done. It’s unacceptable for a company to not complete this 2.5 years later. I want to enjoy my house and be proud of how it looks. Instead I have weeds 5 feet high and can barely get to my garage pad to put my garbage out. 2 summers looking at dirt and weeds and no urgency on the company’s side has blown my mind. still no end in site as to when this will be completed.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Matthew, thank you for reaching out. We are aware of this unique situation and are working internally to give you a great solution. Our customer care manager will be in touch shortly. Can you please email us as soon as possible to marketing@rohitgroup.com with your address and phone number, and we will be in touch with a resolution. Thank you so much, Matthew. We look forward to hearing from you.