zak in Toronto

We had a contact with 'Better Contacting' for a slate style metal roof with some soffit, fascia and capping. We found them to be extremely disappointing, irresonsible and the job is still not finished. We were told by Josh during the estimate on Feb 19th that this entire job would be completed within a two month timeframe and that the metal roofing, soffit/fascia and capping we requested would all be finished all together. The metal Soffit, Fascia and capping was of utmost importance to us and has still not yet been started (currently 4+ months later). We signed on and sent the first payment for them to buy materials on March 14th. The metal shingles were finally installed two and a half months later finishing on May 29th. Upon seeing pictures of the roof we found that the wrong colour had been installed. Josh tried to pass the blame onto the shipping company, and no one at the company took any responsibility. They demanded we pay, even though the full contact was not finished. We reluctantly paid for the roof portion under the promise from Josh that the job would be fully finished the following weekend. Now it has been over a month and I half and I have had at least 5 phone calls and broken promises from Josh and the reception desk that the rest of the job would be finished "the next day" or "over the weekend". The metal Soffit, Fascia and capping was of utmost importance to us and has still not yet been started (currently 4+ months later). Unfortunately this company is deceitful and does not take any responsibility for their mistakes. We may now need to find another contractor to finished the job.