Wade

I would like to give Jony and Tony and their crew a 9.99 out of 10. The project we had done in July 2011 is front, covered porch, 4 feet walk way and 18X18 back patio, 2 level garden box. I talked to decorative concrete, pro-concrete and the ones listed in BBB rated as A and above. among all the contractors and review homestars, and the prvious projects Duralock has done, I decided to go with Duralocking. Pro: 1) Very committed crew, I talked to every and each of crew members and realized all of them have worked with jony for at least 5 years, and they LOVE what they do!!! Sometimes I bought coffee for them, whenever Jony saw, he will ask them to say "Thank you". I can tell how well they work together as a fun, commiiteed group of professionals 2) Always go for over and beyond, my frontyard was estimated to build 5 steps and a landing step, when Tony (he is the EXPERT ) came and after discussion with Jony, they decided to build 5 steps straight from porch and landing and 3 steps to garage and 2 steps to backyard), this is so much more than estimated, of course, I paid for extra material and work they need to do, but after the work is done, this is FAR beyond then we expected and wowed my neighbor. I think they are willing to take extra steps to make client happy and show they long-term commitmment to their business. 3)We loved the decision we made, interlocking is absolutely stunning, it's not like stamped concrete (shiny) but gave the variety in neighborhood. Everytime we pass any house has stamped concrete, if it's from Decorative Concrete, you can tell immediately, they look SAME!! 4) After the work, because my drive was damaged during the work (all heavy lifting on my driveway and bricks etc), Jony paid a professional to fix my driveway this Sept. 5) Jony willing to honor me couple of things I discussed with Sales, such as soil in my garden box. He even approach me and my neighbor to connect our pipes under walkway, so drainage won't have negative impact in future.(Well, Jony ask for small money to cover his cost but eventually he gave me for free because he believed that's right thing to connect our pipes.) Con: 1) Since I give 9.99 out of 10 in the beginning, I think there is always a room to improve. My project was estimated to start at early-Mid June because we have a guest from overseas, but unfortunately, the project has to start early July due to weather and other unforeseeable reasons. But Tony gave me a call before the project starting date firmed up, and gave me the option to refund. I am happy I didn't ask for refund and cancel the project. I think at the end, Jony mentioned to me (and I think it's perfectly correct), interlocking project is not a laser operation, as a customer, you shall leave their crew do what they have to do, they may look idle becuase they may wait for some material to come in, on the site, it can be dusty, if you have lots of curve in your design and they need to cut the bricks, etc. To be a patient and good customer, tell Jony what you want or ask for his opinions, hopefully your project will WOW and I think your chance is pretty high if you choose to work with Duralock. Good Luck!! P.S Jony, I think I will follow up with you next year if I spot any small things to repair if needed. Thanks