Scott in Cambridge

Made an appointment for Friday between 4-6PM. Got a call at 7PM - technician was in an accident and could not make it - rebook for Saturday and offered $30 discount for the missed appointment. Installer shows up with no call to let us know they were on the way. He removes the plug to drain washer then his phone rings and he goes outside to take the call. Comes back in and asks for a towel. My laundry basket full of clothes on the floor was SOAKED with the water while he talked on the phone. No apology, didn't even acknowledge me panicking trying to get it out of the laundry room. Paid via Visa minus the $30 then told that I had to pay a second time because the credit was only good if they did a repair, not a service call. Calls his boss and asks if he will speak with me while I'm standing next to him. I can hear the boss over the speaker say "NO" and then he hung up on the technician. The technician spent more time on his cellphone then he did actually doing any work/diagnostics. I told him to have the person who offered me the $30 credit for the missed appointment call me if they wanted the balance of the payment. Technician leaves and over his shoulder says "They'll just send collections after you." Save yourself the time and literally try ANY OTHER REPAIR SERVICE. And as a nice "thanks" he left the laundry room a mess with water and mud/dirt everywhere.