Randy in Edmonton

Rolco installed 3 roll shutters in our home in Edmonton about 4 years ago. Recently two of the shutter often get stuck at the top and as of Sept the cord used to raise one of them has torn leaving the shutter at the bottom. We have been unable to open the window since the first week of Sept. We contacted Rolco by email around the start of Sept. and did not get an answer. We called Rolco and were told a repair would be arranged. Hearing nothing we called again and were told that an installer was going to be in the Edmonton area in the next week. After still no contact we called again we were told that the "boss" was coming to Edmonton and we would get our repair. We called again On Sept 28 and spoke to a very unsympathetic employee. On Sept. 30 this same individual called us and indicated someone would come maybe in a month maybe more. She also suggested we find someone else. This person was rude and I hope does not represent the entire company and certainly should not be dealing with customers. The funny thing is that we were used as a reference for ROLCO and had received calls in the past from people wanting our opinion of the product.

Great service and the installers were polite and knowledgeable. My only concern was we got a quote for the furnace and then decided to add on an air conditioner based on a deal they were offering. All of a sudden the price of the furnace went up. We were told they were putting in a more expensive model that did the same thing but that was the deal with the air conditioner. Really the sale price on the AC was not honest. After the installation I would have rather not picked up cigarette butts from my driveway but that was not a big deal. We were told they would be contacting us on a deal to get our ducts cleaned but so far we have not heard anything. I would deal with them again.