No integrity. I thought they were good folks to do business with. My furnace stopped working and I called Action Furnace for them to fix it. After diagnosing the problem the technician found out that the gas valve was not working properly anymore. He suggested that it needed to be replaced at $995 which I thought it was very expensive. But he suggested that if I signed up for their comfort club membership it will only cost me $811 dollars. Unfortunately I needed to get the furnace repaired and did not though of other options or getting a second opinion at that moment. It only took the technician about 1/2 hour to get the job done. After doing some research I found out that the Goodman gas valve for my furnace only retails for $50+dollars on Amazon. I understand that Action Furnace made a profit on the gas valve but there is not logical explanation for the $811 bill for the service call, parts and 1/2 labor. I feel that Action Furnace took advantage of the situation and ripped me off of my hard work earned money. I'm a person with integrity and based on my personal experience can not recommend this company.
- Approximate cost of services:
- $811.00
- Company Response
Thank you for the review. We appreciate you letting reach out and discuss this call with you and come to a resolution. Action Furnace follows a very common Straight Forward Pricing model. We diagnose the issue and give the cost of the repair before any work is completed. At this point it is at the customers discretion to either go ahead with the repair or to shop the repair from another reputable contractor. Again, we appreciate your feedback and the chance to discuss this over the phone.
