Shao in Toronto

TL;DR Do not hire these guys, terrible workmanship, damaged my fridge more and am now dealing with a massive water leak in my basement. Called them about water not dispensing properly - they came quick and took forever to diagnose the problem. Didn't know if it was a plumbing issue until the technician made several calls. He then diagnosed it was a water valve problem and ordered the part and said he will come to fix the issue when the part arrives. Same day he also requests $400 dollar deposit and also requesting a second individual to come help with the job totaling over $850 after tax. First off - built in fridges can be maintained and repaired without removal of the full unit. They raised the fridge legs and threaded out/damaged one of the legs in the process. Decided to "move" the fridge anyway with a leg still on the ground damaging my hard wood floor around the fridge. Also half the fridge was tilted forward in the process damaging the cabinet walls it was built in. Valve replaced - water dispenses water properly however they never checked the filter module they damaged a 3 way tube in the process and a lot of the water is leaking behind the fridge. Fast forward 6 hours I suddenly hear a huge gushing sound in the basement. Called them over the last 10 days no response - manager calls back saying they'll fix the problem (haven't fixed the problem by the way) will be looking to resolve this issue with a settlement in court or privately. Used a different contractor to finish the job was quoted $300 dollars by the way. Beware of this company absolutely incompetent.

ProLand Heating and Cooling LTD responded immediately and accurately resolved our issues. Not only did he help us solve our problems he explained all his steps and his methodology thoroughly to help us understand what the underlying issues were. We would definitely recommend his services for any prospective client!