JL in Toronto

Disappointed with the guaranteed installation -- be careful! I got three quotes and went with Dupont to get a more efficient furnace and replace a rented hot water tank with a purchased one. The salesperson Rod, was extremely helpful, and there was no problem with the installation. BUT, a month or so later, a friend who is a licensed inspector came by the house and noticed the venting outlet in the walkway was too low. He said that raising it to the proper height would be straightforward. I called and emailed multiple times to ask them to extend the vent, based on the Inspector's comment and the fact that at the current height it blows unpleasantly people's faces. I had trouble getting in touch, was told people were on vacation, calls weren't returned, was asked for more detail by email which I provided... and it's still not fixed.

This company returned my call promptly and booked a Saturday appointment, which was great. The technicians, Steve and Mat, were punctual, pleasant and happy to answer questions about the cleaning process. The company sent me a work order with the price in advance of the work, and offered an additional furnace cleaning service with a donation to the North York Food Bank, which I thought was a great idea. I wanted to get my ducts cleaned because house-sitters complained of stuffiness. Since getting the cleaning by The Duct Cleaning Specialists, the air in the house is fresher and I notice I'm much less sniffly in the mornings than I was before the cleaning. Last year I used a discount coupon get my ducts cleaned last year by another company. The cleaning was not thorough, plus one of the technicians warned me that the other would try to scare me and upsell me, which he did. My experience with The Duct Cleaning Specialists was great, and I am comfortable recommending them to any homeowner.

I bought my stove second-hand fairly recently and was very disappointed when it completely died. Not even the clock worked and the fuses were fine, so it was fairly clear that the problem was something electrical. Service4Appliances responded to my appointment request through their online form quickly, which was great. The coordinator was very professional and the technicians were punctual, pleasant and able to repair the stove the single call. I'll be happy to call them again.

Bill and KNT Electric are outstanding. They provided a detailed written quote, started and finished exactly on the day as they'd said, at the price quoted. Bill was easy to reach by phone, email and text. Overall, KNT were the best of both worlds -- precise in handling their commitments and flexible and helpful with snags from my side. As a single woman and a first-time "vintage" home-buyer, it's easy to get the run-around. KNT respected my two stated priorities, safety and cost-effectiveness, and didn't push potlights, dimmers or extra outlets. They provided written progress updates on the work without my requesting them. The ESA report and insurance letter I needed arrived on the day work ended. Above and beyond the call: My basement flooded during the work and the KNT team vacuumed up the water and lifted up my click flooring to help it dry. When I injured my hand, they changed gears and did the patching I'd planned to do myself -- out of sequence, and working around the wet walls caused by the flooding. They were even nice to my cat.