marilisa

As a single female homeowner, I have had to deal with many contractors over the years. It is something that can be quite difficult, and that I dread. In this instance, I was very anxious about the work as my fencing project was quite complicated with extensive landscaping on both sides of the fence and 4 adjacent neighbours. Eddie was very patient with explanations about how the work would be done to protect existing landscape structures. He submitted separate bills for 4 neighbours and took care of collecting deposits and the final payment. This was a huge bonus for me as I did not have to worry about hounding neighbours for payment. To be completely honest, there were some issues with his job foreman, and the finished product that I was unhappy about. I dreaded having a conversation with Eddy about how to resolve them. I cannot emphasize enough how easy Eddie made that conversation, and how quickly he resolve the issues to my satisfaction. I believe him to be honest, fair and to genuinely want to please his customers. In my opinion, he does quality work for a reasonable price, and when difficulty arises, he is very easy to work with to resolve it. I feel that he truly values his customers, is very respectful in his communication, and with their property. I would have him back, and recommend him to friends or family instantly. Thank you Eddie for all the work that was put into a great finished product. Marilisa

I can honestly say that the customer service I received at Alberta Lock Solid, is the best I've ever experienced in the trades industry. As a women who often feels taken advantage of in a "man's" world, Fred, Damien, Jamie and Steve went above and beyond in not only assisting me with my purchase, but also in educating me regarding the locksmith's scope of work. I did not realize that this trade requires a 4 year journeyman apprenticeship program. My thanks to Fred and the front end "boys" for their friendly, respectful, knowledgeable and caring service.