We had very much the same experience with others here who report that even after cancellation, and being told not to call us anymore, WM came onto their property (i.e trespassed) and applied weed treatments. I was working in my home office and the guy didn't even ring the doorbell to let me know he was there (if he had, I'd have told him to bugger off). (We cancelled due to lousy but expensive service. We have a 1 acre lot, so to do anything cost a lot, but we never saw results to justify what they charged.) Since then, we have been called repeatedly, but WM has refused to listen when we explain what happened, and now we have a letter saying they will refer the bill for collection. Big whoop - WM can't possibly affect my credit rating, but if they want to take me to court, I will have the employee charged with trespassing. I see Steve from WM has invited someone to call the office to work out the problems -- BS! That's just PR at work. WM uses unlawful trespass as a marketing practice, they know it, and Steve has had ample opportunity to talk to me, but all I get is people calling looking for money. I would rather pave the whole damn yard than use Weed Man again.
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- 1/ Stop trespassing to apply treatments that have been refused by the homeowner. 2/ Stop sending bills for services or products that have not been authorized by the homeowner. 3/ Star being honest.
- Any advice to offer fellow homeowners facing a similar project?
- Never let Weed Man onto your property, or allow them to do anything, for any reason. Chase the guy away with a broom, or sic the dogs on him.
- Company Response
I am sorry you feel this way and if there is an issue with our services I do invite my customers to call my office to resolve this concern. If for any reasons your concerns are not resolved than a supervisor or myself will follow up to resolve the concern immediatly. I will always offer a soltuion and I have offered my customers to call me and resolve their concerns. This is not PR work, this is my job and has been for 12 years and I take great pride in taking care of my customers. I have offered when required customers to call me to resolve concerns, this has not happen on HomeStars and in some cases resolutions are not what this site is for.
Please contact me at 416-269-8333 Steve Stronge Customer Service Manager. I will be aviable Tues to Fri from 8:30am until 5pm the week of October 11.