David Gardner in Pickering

I bought the Groupon for 1.5 hours, 2 people clean. Because I have a large home I purchased another 1 hour, totalling 2.5hrs for 2 people, meaning 5 working hours. They came today. They were late, did a mediocre job, neglected key areas...fine, largely incompetent.... BUT - They broke the glass lid on an apothecary set in our master bathroom (I know this because I used it in the morning and it was there) - tried to cover it up by cleaning it off the floor - and did NOT tell us they'd broken it...AND my 4 year old stepped on a shard of the broken piece in the bathroom!!!!!!! Following this we found other tiny glass fragments of the lid on the floor. I have called to talk to the manager, Harry, who said he will call the cleaners. I have not yet decided if I will press charges, but at the VERY least I will demand them replace my glass set, apologize, and refund my fee. I will not only never use them again but will tell all who listen this story...I will also contact Groupon and let them know. I just spoke with the owner/operator of Pickering region Desperate Housemaids, Cary, who was one of the two who came!! He was evasive and finally blamed his cleaning partner (although HE was the one who cleaned the upstairs..). His response was that that services were rendered so he would not refund anything, but would book a smaller follow up clean. I told him I wouldn't trust ANYONE from his group to set foot in the house again, and to think about it overnight and let me know what he plans to do tomorrow. Shady, shady, shady....never hire them! David.