david alderwood

we specifically asked that the installers pay particular care to stairs and rails as this was our main reason for replacing the carpet, The installers were polite and friendly however they were rushed and should have spread the installation over to the next day. my wife and I had to trim all the threads and still when we vacuum pieces of carpet come loose. The work is subbed out to contractors so you take a chance on the quality of the installation. No one from kingsway has contacted us or followed up to check the quality of the work update;oct2/11. no business is perfect, how they respond to complaints is an indication of their commitment to customer service, george came around with his installer on the weekend and fixed up the problem. He also ordered extra carpet at no charge to keep in case of future wear and tear. my wife and I are pleased with the results and recommend kingsway carpets and blinds