Frank - in Scarborough

92 minutes on "hold" to report leaking water heater. Heater finally replaced 4 days later. Meantime they were trying to sell me a new furnace. Quote for new furnace from Direct Energy was more than double lowest quote. 3 different service persons quoted 3 different required sizes - 5"/5-1/2" / 6" - for water heater/existing furnace combined chimney liner. Finally - installers of water heater "could not fit" the last quoted 6" size into the chimney and quoting new code requirement "had to" disconnect and cap working furnace, leaving me cold. Rental Water heater chimney liner cost me $450 with Direct Energy - several other places quoted me $300/. Enough said.