I had hired Nortown Movers for a second move. The first move went ok and my items went into storage. From storage to my new home, I had arranged for a 3 man crew. 2 of the 3 came to work, the third man wandered around complaining that his shoulder was hurt and basically did not do much except get in the way and cause damage. The 3rd man had the nerve to ask to be fed. As the day wore on, my nerves were getting to me as well. I watched through a window as the 3rd man took my BBQ and in anger pushed it off the dolly onto the ground. When I confronted him about the incident he denied it and the other 2 men tried to fix the BBQ side panel which became twisted. By 7pm that evening there were still pieces of furniture not reassembled that the movers had taken apart. I finally did here back from the owner in regards to my move. He had promised that he himself was going to be at my move but something came up and he had no choice but to send this other fellow. He even admitted that he had complaints about this fellow before and his other 2 men didn't like to work with him either. There was damage to a bookcase, (a hand went through the back of it) the BBQ (replaced the side panel top) and a hole in the armrest of a white leather sofa. When I asked the owner about the damage he asked me if I'm willing to pay a $250 deductible for his insurance. I stated when I arranged the move and asked if he was insured I was told yes and nothing was mentioned about a deductible. He said I should have asked if there was a deductible. So at the end of this the owner did send me a check in the amount of $150. My argument was that I paid to have 3 men working and not what occurred, like the 3rd man who would have the nerve to pick up a box that my I had already moved into the house and than ask where do we want it! If you decide to use this company get everything in writing, the owner's word is not worth anything. He promised to come by and see the damage, never showed up.
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
On June 11th, Mr Rozen called and arranged for his move into storage for July 4th with a move-out sometime in Sept. After the July move, he phoned, bitterly complaining that we had stored a box of important documents belonging to his customer. We move what is there and don't know what should stay unless we are told to do so. It is up to him to take every precaution and put things away if not to be moved. Needless to say, this obviously got us off on the wrong foot and he never aknowledged it was his fault. Since our storage area was full. We stored his goods in Bloomington storage and subsequently the next day, met him there and spent half the day moving a quarter of his goods in order to find the box. During that time he kept complaining over and over like a spoiled child. He should have been thankful since we were not getting paid for this time due to his negligence. I finally had enough and offered him the key but he refused to look for another moving company. Instead I promised to do his move out myself. Unfortunately when his Sept. 4th date out of storage arrived, I was not available, having been advised with 3 days notice of a long awaited surgery. I made sure my brother looked after this move and after 5 days of bed rest I called Mr. Rozen the following week. Once more, now he went on and on complaining about the third man on the job, wanting $250 compensation or he would "destroy" our reputation. I knew the man had hurt his shoulder a few days previously but was assured of his ability to work, so felt it would be fair to charge Mr. Rozen for only 2 men and refund him $150. Regarding this barbeque, apparently one screw was not properly tightened and came off. In order to fix it, we would have had to remove a few others to get at it and my brother offered to fix this after the job was completed but was told it was okay. When I spoke to Mr. Rozen there was no mention of the chair. All were wrapped in shrink wrap very well, also nobody noticed any damage to the back of his $30 bookcase. Regarding the insurance, all customers are advised at the time of booking of the $250 deductible, so claims of not being aware are untrue. Note to Mr. Rozen: Since last year, we have expanded our storage facilities and purchased more trucks as business is booming. Regarding insurance the $250 deductible is still our policy. the price he paid included storage and taxes.