Anna

Called Sam and he promptly returned our call. A preliminary diagnosis was provided (dirty flame sensor). Sam arrived and cleaned the sensor and furnace is now working. We called Sam because he had previously repaired our AC unit about 3 years ago. We would never hesitate in contacting him for any of our HVAC repair needs or in recommending him to friends and family. He is honest and has a high degree of technical knowledge. Thank you Sam and Climax Air for restoring the heat to our home on a very cold day (-23C).

We placed a call to Sam from Climax Air on May 26th. My husband spoke to Sam and described our problem over the phone. Our AC unit fan was working but no cold air was blowing in through the registers. Sam and his colleague came to our home first thing on Sunday morning and quickly diagnosed the problem. Our unit was low on refrigerant and the blower inside our furnace was malfunctioning. This was causing the air to not blow up through the vents. He provided us an estimate for what the replacement part would cost and told us he would call first thing on Monday to let us know that actual cost of the part prior to purchasing it. He had estimated the part would cost around $3-400 dollars. He messaged me first thing Monday as promised once he knew the cost of the part which turned out to be less than estimated ($260). We told him to purchase the part. Sam arrived at our home first thing on May 29th with the part. He performed an additional check of our refrigerant level and topped it up, completed the replacement of the blower motor, verified that the unit was working and that the temperature was going down by performing checks with a probe at our register. He provided some additional recommendations for how to ensure that our air handling system works efficiently. I would have no hesitation in contacting Climax air for any future repairs or troubleshooting needs. He was prompt, reliable and trustworthy and he came prepared to diagnose our problem and provide the necessary solution to why our central air system had failed.