- Approximate cost of services:
- $5,400.00
- Company Response
Thanks for taking the time to post this review. TorontoGranite appreciates your business.
Thanks for taking the time to post this review. TorontoGranite appreciates your business.
On time. On budget. No question to small.
It was great doing business with you and we thank you for writing about your experience.
Granite counter top cutting and delivery
Thank-you!!
Granite Countertops for Kitchen
Thanks for posting your response about your experience with TorontoGranite. We really appreciate it!
New Kitchen Quarts Counter Top & Island
When reading reviews like this one, it is important that we have the opportunity to respond and remind those potential customers who are reading our reviews that there are two sides to every story. Though we try our best to satisfy every client, we remind you that we deal with so many different characters and run into many different situations on job sites.
I personally measured this kitchen. What should have been a 10 minute digital template, took over an hour because there were boxes, left over food, dishes and personal belongings everywhere within the small confined space where the kitchen was. The floor, appliances, and existing countertop were absolutely filthy. I remember how uncomfortable, and disgusted I felt in there but I remained calm, patient and helped the client clean up the kitchen enough so that I could set up my equipment to template for her countertops.
Unfortunately by the time our installers arrived on site, the kitchen was a mess again. After trying to squeeze in between the mess to fit the stone between two concaved walls, the granite cracked by the sink. (It sucks, but this happens from time to time in our line of work.) In this situation, we ordered new material, and tried again successfully at a later date.
Before this client criticizes our installers for leaving her home after the original install and joking that they dont "get paid enough" for this, she should ask herrself what kind of working conditions she provided for our team. We don't agree with what was said, but if we are honest, this was easily the messiest kitchen and job site that we've ever installed in.
None of our installers wanted to return to this home and it took a double pay to convince them to return and complete the countertop installation. We are sorry that she felt unhappy with our team. We honestly did our best given the conditions provided to us. In the end the job was completed to the clients satisfaction. This is what is important to us.
If any potential clients have concerns after reading this review please feel free to contact us directly to discuss further.
New kitchen quarts counter top
Installation of a granite kitchen counter
Kitchen and Bathroom Renovation
TorontoGranite.com is your one-stop shop for luxury stone surface applications featuring granite, Caesarstone and Silestone quartz, marble, and glass materials to suit all of your needs. We are a direct importer and a full service company providing unique and individual stone and glass applications for residential and commercial settings.