Select Surfaces Corp.

Countertops
Vaughan ON L6A 4P5
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Countertops
Select Surfaces Corp.
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86%

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Reviews for Select Surfaces Corp.

Average customer rating:
9.7 10 (183 reviews)

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agentmamasan in Toronto
agentmamasan in Toronto
2 reviews Toronto, ON
7/10

Amazing product and install team; sales knowledge/service is poor

We had our beautiful counter tops and island top installed last week, and are in love with them.
The template gentleman, Nicky, was phenomenal. He was extremely knowledgeable, answered my questions about plywood and staining/durability of granite.
The install team were incredible. They put down floor protectors, used a wet saw to cut the granite, coupled with a shop vac and were extremely careful and tidy with our new cabinetry and flooring. Installed our sinks and the attached 2 pieces of granite--leaving a virtually invisible seam. Great guys, who were as friendly as they were skilled!

Sales; this is where my only disappointment was. When first speaking with Patricia, she was great. I made an appointment to visit the warehouse and look at 2 different slabs. I asked questions in regards to 2 cm vs 3 cm and was given 2 pieces of granite and told to 'just pick one'. I asked about plywood for 2cm granite and was told that she had never heard of having plywood down first and that they put on strips. I asked if the strips were 3/4" she said no and held up her fingers and said "they're like this thick" I asked about staining, and was told "I have never heard any complaints" I asked the difference between quartzite and granite, and told they are basically the same.
She walked us out the the little sink area, and tried to open a drawer that wouldn't open, and pointed out the faucet was installed incorrectly, calling it "ret*rted" (ironically, this word isn't even allowed to be typed by Home Stars, as it is a degrading term) and yelling over to a coworker about it. She then complained how hungry she was and asked the other gentleman to go get her a "damn coffee" and that she could go get something to eat after she was done with us.

I was prepared to sign that day, and left because of the unprofessional experience- my 12 year old daughter was even shocked by her. Due to the Home Stars reviews and our lack of time, we decided to take a chance, and I emailed 2 days later, to schedule the measure.
Unfortunately, the lack of service from Patricia continued. After the template, I was emailed saying plywood would be needed and it would be an extra 400$, or we could provide it ourselves. I had to follow up for an install date twice. Finally a week after giving our deposit and the measure, I got an email with a date. Any time I asked a question, the response was extremely condescending, especially on the day of install.

We have been spoiled by electricians, plumbers, Engineers, flooring wholesalers, kitchen designers and more, in terms of knowledge and service, so it was a shame that this experience wasn't similar, but we are so thankful for the amazing product, template and install teams and are left with an incredible kitchen.

Approximate cost of services:
$4,500.00
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Company Response

Thank you very much for your feedback.
Normally we get great comments about our sales staff so I am sorry to hear about your bad experience and appreciate your comments. They are tangible and will help me make changes. The relationship with our clients is everything to us and this something that any employee cannot put at jeopardy.
I am glad to read that you are happy with the installed countertops. To make this happen a dozen Select Granite staff were involved - measuring, machining, fabricating and installing - taking the care needed to make sure you'd be happy with the installed countertops.
Regards,
Frank Micalizzi
Select Granite Tops Inc.

Richard & Mariela in Brantford
Richard & Mariela in Brantford
1 review Cambridge, ON
10/10

Got that AWESOME Kitchen we wanted

This team is OUTSTANDING !! Do not make any assumptions about any of the team members. We brought them our challenge we wanted to back-light our back splash and Counter Top. Starting with Renato who is the sommelier of stone guiding us to our desired slab, Frank who with his engineering genius made a dream become a reality to finally the installers who were true skilled trade people ... and did we say ... all of them were friendly and great to work with.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Simcoe County, ON
10/10

Marble Counter

Renato, Francesco and Alexandra were all exceptionally professional and a pleasure deal with. Fairly priced and excellent attention to detail. From sales to delivery and installation, everyone was attentive and meticulous and I would definitely recommend them to friends and family.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Simcoe County, ON
10/10

Custom Counter Tops

We used Select Granite Tops to help us create a beautiful custom counter top. This was an amazing experience!

We enjoyed everything from the initial meeting with the sales team to picking out our piece of quartz to the installation and final product.

They truly take their time to make sure that everything is perfect and we would gladly work with them again.

Approximate cost of services:
$10,000.00
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maggiebonvino in Toronto
maggiebonvino in Toronto
4 reviews Delta, BC
10/10

New Kitchen Countertops

The best decision we ever made when renovating our kitchen was contacting Select Granite Tops. Renato was professional and made the whole process, from beginning to end, very easy. Going through a reno can be very stressful but Select was a dream to work with. My husband is in the construction industry, so he knows the level of service to expect, Select far exceeded anything he has experienced.

Their large selection and beautiful showroom will certainly amaze you. They have the BEST selection of Super White in town.

We had to call them to buff out a scratch (inflicted by us) and they didn't even ask any questions- they came and fixed within days.

Renato and Select Granite are the best in the business!

Mike and Maggie Bonvino

Approximate cost of services:
$6,000.00
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Joshua in Toronto
Joshua in Toronto
2 reviews Toronto, ON
10/10

Counter Tops

The Select Granite team did great work. They have a wide selection of stone and the price was very fair. Their consultant advised me on color and guided me to the piece we finally chose. I am very happy with the installation. The Select team demolished tile and grout and installed granite with underhung sink, included in the final price. I found the team to be hardworking, professional, and meticulous and they left the area very clean.

Approximate cost of services:
$5,167.00
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Kate  Murphy in King City
Kate Murphy in King City
1 review King City, ON
10/10

kitchen, baths and laundry room stone countertop install

Select Granite's team, from sales to install, were amazing. They have a big well stocked warehouse where you can view almost any slab. They are knowledgeable and aim to please. I found some top quality super white quartzite there, and I tested the quality to be harder and more stain resistant than others. From the sales and measuring team, of Renato, Frank and Patrick, down to the incredible installation team, it was seamless. (No pun intended.) Marco, Estefan and Peter made our 12 foot kitchen island certainly look seamless! There's a seam at the 9 foot mark,that you can barely see. How they handled the weight and delicate seaming is astounding to me. True professionals who took their time to do it right. The price and time line is right too. I had other much higher quotes for inferior product. This price includes a laundry room and a bathroom and a large kitchen too. They were even willing to do the install the day before Christmas! Who does that? Love this team. Very happy with the outcome. Go to these guys for countertops and stone. Thx. Kathy

Approximate cost of services:
$25,000.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

New Kitchen Counters and Bathroom Vanities

After visiting several countertop suppliers/fabricators, Select had the best material options and price points we were looking for. The service we received from Renato was excellent. He was always in communication with us as and made sure the project was carried out to our satisfaction. During production a scratch was noticed on one of my slabs, Renato called me right away to have a look and allowed me the option to continue or choose a different piece. I really appreciated the honestly and replacement option presented. It was a very subtle scratch and I decided to keep my slab.
I would absolutely recommend Select to friends and family and anyone in search of a one stop supply and install.

Approximate cost of services:
$25,000.00
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Joanne R in Aurora
Joanne R in Aurora
3 reviews Aurora, ON
10/10

Kitchen marble counters and marble back splash

Knowledgeable, helpful staff. Renato, our contact with select granite was gracious, knowledgeable and flexible . Delivery was on time. Small issues were dealt with in a professional and timely manner. I would definitely use select granite again in other areas of my home. I would highly recommend Select Granite to anybody. They have a large selection. The finished product was gorgeous. We are very happy. Overall good value.

Approximate cost of services:
$15,000.00
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Wirebox Studios in Vaughan
Wirebox Studios in Vaughan
1 review Vaughan, ON
10/10

Marble Countertop

Right from the showroom to installation they excelled in every aspect of the process. There was even a follow up call after installation to make sure I was happy with the install.

I would recommend Select Granite Tops and will use them again in future projects from my home.

Approximate cost of services:
$7,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Select Surfaces Corp.

Select Surfaces Corp is a supplier and fabricator of marble, granite, quartz, quartzite, engineered stone and porcelain. With a large inventory of stone slabs, and advanced machinery and imaging technology, we meet the counter top needs of builders, renovators and homeowners throughout the GTA and surrounding communities. Select Surfaces Corp ...
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