I called the office because it was the closest removal company to location. Deborah Aello was a delight to work with. She explained everything in an non complex way and was very personable and projected confidence and knowledge. Our appointment was on Monday, she called to confirm and touch base at the end of the day on Friday. She has great follow through. Michal Pacer kept me up to date on calls to let us know his timing, he was caught in traffic. They actually were able to arrive only a few minutes late but Mihal kept me aware of his location until he arrived. Both Michal Parker and Andrew White were fast and efficient. It took them less then 30 minutes to clear out our refuse. They were polite and light hearted, even though they were probably frustrated at being stuck in traffic, they didn't show it, or complain. It was a nice change of pace to get excellent customer service these days