True Service Plumbing and Drain

The team did a fantastic job for me. They removed an old surround tub and installed a new tub that I chose. They also had to shim up the uneven studs before putting up cement board and drywall. Taped and plastered before doing a great job with the new tiles for me. They picked up all materials including tub and tiles for me as well. The plumbing work is great (plumbing is in their name!) and so is the additional work. The detail of the grout, caulk and edging on the tile is fantastic. I really love it its transformed my bathroom. They even got creative to fix a problem of the new tub being narrower than the old tub and filled the gap with a really nice piece of marble. It's totally opened up and brightened my bathroom.

Raymond and team did an amazing job installing my new Power Vent Water Heater. They are extremely knowledgeable, friendly and professional. The team provided great recommendations on tank placement and future improvements that can be made to the existing plumbing.

Solid team and easy to recommend!

Raymond was very professional in calling us back right away. We had same day service and it was impeccable. Fast and efficient.

Response was quickly Very good service ,honest done by Raymond
Fast and accurate.I will recommend him.

I give 100 stars not 10 stars for the service from Raymond and Stephen, for their quality of service, responsiveness to questions and most importantly being empathic to our need.

We initially worked with another high ranking plumber but switched due to slow or lack of response. Some required parts discontinued. We tried to contact the plumber to discuss the next step. After two day waiting, we got an email response suggesting for another consultation.
We were so happy that we called Raymond/Stephen. Within 15 minutes, they confirmed the discontinued parts were not required and provide clear instruction on what to order. They came on the same day when parts arrived. The leaking was fixed. They even applied silicone around the tub and sink.

I called True Service to rectify a water tank plumbing issue. I explained to Raymond the mixer had an issue and I no longer needed it and it should be removed. Raymond indicated he was able to come over later in the afternoon. It was a Saturday and I was expecting him to tell me to book an appointment sometime next week. He arrived a few hours later and within one hour corrected the plumbing issue. I had a great experience with Raymond. He is very friendly, knowledgeable and committed to helping his clients resolve their plumbing issues. Thanks again Raymond and I will definitely recommend you to my family and friends.

Raymond and Stephen were very helpful when they came to help clear the blockage that was in my kitchen sink. They even went further to explain how to clear and prevent it from happening in the future.
Beyond exceptional service. I would definitely reach out again in the future and recommend them to family and friends.

Raymond was super nice and efficient! Very happy to have had my plumbing issue solved.

Quality work and prompt service. Raymond is always reliable and friendly. We can always rely on him!

Raymond is always available and shows up quickly when we need him. He does exactly what is needed and I trust that he is always fair with his pricing. It’s difficult to find reliable and thorough plumbers and I am so happy that I found True Service!