Provincial Smart Home Services

Thank you very much juan and alex for very good and professional job thanks a lot

This company installed a thermostat, UV filter, and tankless waterheater in my landlords house.

Shortly after our furnace quit working, and we had to replace it at cost to ourselves even though we had a "protection plan" included within our services. The company did not check if the furnace met the requirements for their plan due to age of installation and etc... So they attempted to deny covering the furnace for us. I was the one who also diagnosed the furnace as being broken, after their techs had failed to read the codes that the furnace was flashing.

We had their techs out 4 times in the first 2 weeks of having this stuff installed, only for them to not be able to figure out what was going on, until I read the codes.

After this began a battle to get 3000+ dollars returned to us, which was only done last month. This was after we had to harass them to get them to change our UV filters, which took 6 months to get done, and 4 different tech appointments to get done.

Personally I handled the negotiation between the company and my Landlord, which the company attempted to fraudulently get themselves out of the situation, to which then I pointed out that they didn't follow proper procedures or anything when the contract was signed, therefore the contract would be considered invalid and a fraudulent contract. I threatened Khalid the CFO of the company directly with a lawsuit over this issue.

Once I threatened the lawsuit, and proved the company was at fault and we weren't the company was more than willing to pay my landlord back for the furnace, and they sent me 1000 dollars which I had pushed back on due to being on ODSP.

Now due to them I have an overpayment ODSP, which is an unnecessary financial hardship that I'm not having to endure due to this company. I would never recommend this company to anyone, their reps after you call them out on Breach of contract, fraud, and much more will try to not talk to you, and even if you get escalated up they will try and not pay you in full. They attempted to withhold part of the cost of the furnace and installation from my Landlord till I told them if we didn't receive the payment in 24 hours I was contacting Canadian Anti Fraud, and Consumer protection Ontario.

I would NEVER recommend this company, and if they come to your door, tell them to hit the road. The contract we signed with them is worth around 15,000 dollars for the equipment, don't sign one with these guys, they make excuses for not showing up rather than being honest.

E: To the website guys who are gonna approve my review, fix your formatting.

E2: I have stated to the company that they have to earn our stars back, and until they prove that we will not be changing the rating on this.

Thanks to Juan Jashan Alex and hammend did a wonderful job installing equipment and a professional attitude

Thank you very much Juan and Hemant for very good and professional job thanks for my smart stuff

Thank you very much juan and alex for very good and professional job all my start stuff wotking great

Jashan and hemant had done a great job. Today we have got a doorlock and doorbell installed at our premises.
Also thanks Juan and Alex for install my doorlock

you cruelly took advantage of us and upsold us units we did not need in the first place. I will be filing a complaint consumer's complaint board as well as contacting our lawyer first thing on Monday to submit a court claim.
You sold us an oversized water tank that we don't need. There are smaller units similar to the size (gallons) we had before (50 gallons gas water tank) you installed 65 gallons without our full understanding and acknowledgement. The same goes for the heat pump where uou installed a 4-5 ton unit for our house we would be fine smaller one.
The prices quoted and sales pitch guarantees drastically differ from the end result.
No model or description of the equipment installed so we could not make a sound decision but were put on the spot upon installation when all our own equipment had been already removed and disassembled. No detailed invoice and financial documents were provided prior to the start of the installation. Misleading information regarding loan interest, term and the actual cost of equipment was provided three times! And every time is different. No documentation on so-called promised equipment protection was provided upon multiple requests.
And the fact that sales rep used the term federal loan program which is in fact consumers' debt protection/debt consolidation as we have to default on your companys loan in order to qualify for it rather than an actual Green Canada loan (for which we need to be approved prior to installation and not one year after the installation). Meaning you proposing defaulting on payments affecting my credit score as per your statement (which was recorded) Well your credit score is good anyway so it won't affect it much
All this would be submitted and reported as fraud as well.
As per the prices listed in so called invoice that you gave us without offering any other options or models on equipment your company installed and sold.

Kinghome heat pump 4-5 ton
Your invoice states 16000
The average price of the same size unit is 10000$

Rheem hybrid water heater 65 gallons (did we ask you to increase the size of our water tank-the answer is NO. We were happy with 50 gallon tank size)
Your invoice states 6500
The avarage price of the same 65 gallon unit is 4350$

Lennox furnace of the same model and BTU
Your invoice states 8000 PLUS installation
The average price of the same furnace including installation is 5000$

Navien tankless water heater model NPE-A2
Your invoice states 6500
The average price of the same unit 3000

So you wanna talk about upselling, providing misleading information and straightforward misrepresentation?

Jashan and hemant had done a great job. Today we have the attic insulation done by these gentlemen.

Jashan and hemant had done a great job. Today we have got goohle smart products and reverse osmosis installed at our premises.

I'd like to start by thanking Smart home services for doing a phenomenal job in my home. The service technicians that We had come out named Derek & Erandi were absolutely Amazing, Personable, Quick and Efficient.