HTR Windows and Doors

Windows & Doors Installation & Service
Vaughan ON L4K 2W8
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Reviews for HTR Windows and Doors

Average customer rating:
9.9 10 (153 reviews)

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Karen in Toronto
Karen in Toronto
3 reviews Toronto, ON
10/10

Two new exterior doors

Very pleased with the service and work done by HTR for our two new doors. Dennis guided us to choose the right product and Vitaly did an amazing job of installing. He perfectly matched the trim moulding of the rest of our house for the inside of the front door. All dealings with the company were professional, responsive, and on schedule. Highly recommend!!

Approximate cost of services:
$8,000.00
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Company Response

Good day, Karen. We are thrilled to hear about your positive experience with HTR's service and work for your new doors! It's great to know that Dennis provided you with valuable guidance in choosing the right products and that Vitaly's installation skills exceeded your expectations. Matching the trim molding of the rest of your house for the front door's interior sounds like a fantastic touch that adds to the overall aesthetic.

The fact that all interactions with the company were professional, responsive, and adhered to the schedule is certainly commendable and highlights the level of commitment HTR has toward its customers. Your enthusiastic recommendation speaks volumes about the quality of our service and the satisfaction you gained from working with us.

It's wonderful to see such positive feedback and we are glad your experience with HTR was a success. Your review will likely be helpful to others who are considering their services.

Bianca in Toronto
Bianca in Toronto
0 reviews Pickering, ON
10/10

Very professional!!! 100% recommended!!

My husband and I priced to replace our house doors and windows with many companies, we were even considering to buy doors and windows and contract a installer separate to save a bit of money and make it more affordable.
When HTR sales rep came here (Brock) he explained with lots of patience about the government financing program with zero percent interest, and also mentioned that HTR windows and doors works with a financing company that offers a bridge financing for the period of time the government is still processing the payment. All the information he presented us made our project possible.
The openings were measured after government approval and in exactly 12 weeks the windows and doors were ready (no delays and no chasing).
Everything was installed as ordered, expect the entry door slab that came with the wrong trim finish and embossing. I spoke with my sales rep Brock and HTR manager Igor and explained that it was not what i had ordered, they said no problem and they would order the new one and replace it. At that moment i had to authorize the full payment to be done by the bridge financing company and i felt i would not be fair if i decided to hold all payment due to a door that in reality got delivered and installed (but wrong model). I authorized the payment based on trust and after a week and a half the correct door was here being installed with no chasing at all!!

On top of being a great product and i am being super happy with my new doors and windows I really appreciate their commitment and respect! I can affirm that HTR is a company that stands out! I would definitely recommend them!

Approximate cost of services:
$22,860.00
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Company Response

Dear Bianca,

We're thrilled to hear that you had a positive experience with HTR for your window and door replacement project. We appreciate your detailed feedback and are delighted that our team, especially Brock, was able to assist you in understanding the financing options.

While we apologize for the initial hiccup with the entry door, we're grateful for your trust in us to proceed with payment. We're pleased that the correct door was installed promptly.

Your recommendation means a lot to us, and we're here to assist you should you have any future needs or questions about your new doors and windows.

Thank you for choosing HTR, and we hope you enjoy your new doors and windows for years to come!

Private User
Private User
Private User reviews Brampton, ON
10/10

Best People to work with

I shopped around with over 5 companies to get Quotes. Their prices are fantastic and the service is even better .
Timely clean and very organized and also to add even after 6 months if installation I need there help and was helped immediately which is phenomenal.
Very nice people to work with

Thanks a ton Ivan and team

Approximate cost of services:
$11,000.00
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Company Response

Thank you for your kind review! We're thrilled you found our prices fantastic and our service exceptional. We appreciate your feedback and are delighted that Ivan and our team provided timely and helpful assistance. We value your business and look forward to serving you in the future.

Private User
Private User
0 reviews Mississauga, ON
10/10

Windows change

Ivan Great guy , everything went well.
Helps us in making decision , very cooperative .
Thank you

Approximate cost of services:
$9,000.00
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Company Response

Thank you for your wonderful review! We're delighted to hear that Ivan was a great guy, helped you make decisions, and was very cooperative. Your satisfaction means a lot to us, and we appreciate your trust in our services.

If you need any further assistance, please feel free to reach out. We're here to help!

Joanne
Joanne
4 reviews Whitby, ON
10/10

New windows

We had 27 new windows installed this week and i must say that the installation crew were workhorses! Thank you to Valeri and his team.they were very professional, respected my home and answered any questions along the way. The workmanship was top notch both inside and out. This was a very positive experience from the Sales call (thank you HY) to the installation, I know that I picked the right company. I will definitely recommend this company to friends and family.

Approximate cost of services:
$34,000.00
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Company Response

Dear Joanne,

Thank you so much for taking the time to share your wonderful experience with us! We greatly appreciate your kind words and are thrilled to hear that your window installation project was a success.

Valeri and his team are indeed dedicated professionals, and we're glad they demonstrated their work ethic and professionalism throughout the installation process. It's fantastic to know that they respected your home and were readily available to address any questions or concerns you had along the way.

We take pride in delivering top-notch workmanship, both inside and outside of your home, and we're delighted that you're satisfied with the results. It's particularly gratifying to hear that your positive experience began from the initial sales call with HY and continued through to the installation. We strive to provide a seamless and enjoyable experience for our customers, and we're glad we met your expectations.

Your recommendation means the world to us! We value your trust in our company and look forward to serving your friends and family should they require any window installation services. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Once again, thank you for choosing us, and we appreciate your kind feedback.

Best regards,
HTR Windows and Doors

gdlr
gdlr
4 reviews Toronto, ON
10/10

Supply and install new sliding door

The excellent reviews about HTR windows and doors is absolutely true. I had picked the right company to supply and install of our new sliding door. The new sliding door delivery and install came earlier than projected. Dennis was a straightforward and very knowledgeable about the product. They delivered exactly what was agreed. Vitaliy who was the installer was absolutely well organized and ensured that everything was done well and clean. He left no stone unturned even the way he applied the caulking. Dennis and Vitaliy are an absolutely amazing team! I will not hesitate to call or refer them. HTR is truly a high rated and recommended company.

Approximate cost of services:
$3,051.00
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Company Response

Thank you so much for taking the time to share your experience with HTR Windows and Doors. We truly appreciate your kind words and are delighted to hear that we exceeded your expectations with our products and services.

It brings us great joy to know that you found our team, especially Dennis and Vitaliy, to be straightforward, knowledgeable, and organized throughout the process. We strive to deliver on our promises and provide a seamless installation experience, so it's fantastic to hear that we achieved that for you. Your compliments about the attention to detail in the caulking application are greatly appreciated.

We are incredibly grateful for your support and for choosing HTR for your sliding door project. Your satisfaction and recommendation mean the world to us, and we're honored to have earned your trust. If you ever need assistance in the future or if you have friends or family who could benefit from our services, please don't hesitate to reach out or refer them to us.

Once again, thank you for your glowing review. We look forward to serving you again in the future.

Private User
Private User
Private User reviews Whitby, ON
10/10

Great experience

Great experience from sales to installation. Everyone was friendly and knowledgeable. Got the entire house done for windows and front door. They look great. All the team members seemed genuine and honest. I would definitely recommend HTR to friends and family.

Approximate cost of services:
$12,345.00
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Company Response

Thank you for taking the time to share your experience with us! We're delighted to hear that your journey with HTR Windows and Doors, from sales to installation, was a great one. Providing exceptional customer service is our top priority, and we're glad that our team members were friendly and knowledgeable throughout the process.
We're thrilled to hear that you got your entire house done with new windows and a front door and that they look great. Enhancing the appearance and functionality of your home is what we strive for, and it's wonderful to know that we achieved that for you.

At HTR, we value honesty and genuineness in our interactions with customers, and we're pleased to hear that our team members exemplified these qualities. Your trust in our company means a lot to us.

We sincerely appreciate your recommendation to your friends and family. Word-of-mouth referrals are invaluable to us, and we're grateful for your support. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. Thank you again for choosing HTR Windows and Doors!

Private User
Private User
0 reviews Brampton, ON
10/10

Renew all Windows and Doors

HTR windows and doors has become my go to and recommended company when it comes to replacing any window or door - including patio doors. From the first time, speaking with Dennis - the sales agent, I knew I made the right decision. Dennis was extremely professional, courteous and straight to the point. I knew exactly at that time what would be within my budget and what I will love in the end. He helped me throughout the process as well as I had a tight deadline to get the installation complete. Dennis was always available to answer any questions after the contract was signed.
Valerya and the team of dynamic young installers were also amazing. On the day of installation, they came early and prepared with tarps to ensure no mess was left behind. They worked tirelessly throughout the day to complete the job. All garbage and materials were taken away and the site was left clean.
All in all, I truly recommend the services of HTR Windows and Doors.

Approximate cost of services:
$20,000.00
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Company Response

Thank you so much for your glowing review! We are absolutely thrilled to hear that HTR Windows and Doors has become your go-to company for window and door replacements, including patio doors. We take great pride in providing exceptional service, and it's wonderful to know that Dennis, our sales agent, made a positive impression on you right from the start. We believe in professionalism, courtesy, and straightforwardness, and we're glad that Dennis exemplified these qualities throughout the process.

We understand that time constraints can be challenging, and we're delighted to hear that we were able to meet your tight deadline for installation. Our team, including Valerii and our dynamic young installers, is committed to delivering top-notch workmanship and ensuring customer satisfaction.

We appreciate your kind words about our cleanliness and attention to detail. Leaving the site clean and tidy is an essential part of our service, and we're glad that we exceeded your expectations in this regard.

Thank you for recommending our services. It means a lot to us, and we look forward to serving you again in the future. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Private User
Private User
2 reviews Vaughan, ON
10/10

Amazing Experience Overall

I decided to replace my old windows this year. I spoke to a few companies and I'm so glad I decided to go with HTR Windows and Doors. Dennis offered superior knowledge and made the entire process seamless. They went went over and above in every aspect which I appreciate. I would definitely recommend them and will use them again for future projects. Thank you.

Approximate cost of services:
$7,000.00
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Company Response

Thank you so much for choosing HTR Windows and Doors for your window replacement project! We truly appreciate your kind words and positive review.

We're thrilled to hear that Dennis provided you with superior knowledge and made the entire process seamless for you. Our team at HTR Windows and Doors takes great pride in delivering excellent customer service and ensuring that every step of the process exceeds our clients' expectations.

Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. Should you have any future projects, we'll be more than happy to assist you again with the same level of dedication and professionalism.

Thank you once again for your trust in HTR Windows and Doors. We wish you many years of enjoyment with your new windows!

ian.a.macmillan
ian.a.macmillan
1 review Toronto, ON
10/10

Solid work

Good work and beautiful product
Managed to overcome some unforeseen obstacles quickly and easily.
Very happy with the work.

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much for your kind words and positive review, Ian! We're thrilled to hear that you're satisfied with our work and the final product. Overcoming unforeseen obstacles is a part of any project, and we're glad that we were able to address them quickly and easily to ensure a smooth experience for you.

Customer satisfaction is our top priority, and your happiness means a lot to us. We appreciate your trust in our abilities and are grateful for the opportunity to serve you. If you ever need any further assistance or have any other projects in mind, please don't hesitate to reach out. We're always here to help. Thanks again for your feedback!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about HTR Windows and Doors

HTR Windows and Doors is proud to bring only the best in window and door products and installation to Toronto and its surrounding areas. We have a passion for excellent service – guaranteeing timely installations and sales representatives who will walk you through every step of the process.

Nothing matters more to us than your satisfaction. We want to help you be one step closer to your dream home – starting with your windows and doors!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Awning window, End Vent tilt, Security slider window, Double slider tilt, Casement window, Picture window, Bay window, Bow window, Entry Doors, Patio Sliding Doors, French Doors, Fiberglass doors, Steel doors, Hollow metal doors, Fire Rated doors, solid core fire rated door
SERVICES
Supply and install
STYLES
Awning window, End Vent tilt, Security slider window, Double slider tilt, Casement window, Picture window,Fiberglass doors, Steel doors, Hollow metal doors, Fire Rated doors, solid core fire rated door
SPECIALITIES
HTR Windows specialized in Vinyl Windows, Patio Doors, Entry Doors, Garden Doors, PVC Sliding Doors.
WEBSITE
https://htrwindows.ca/
YEAR ESTABLISHED
2015
NUMBER OF EMPLOYEES
13
RETURN POLICY
N/A
PAYMENT METHOD
cheque, visa, debit, financing, E-Transfer cash
LICENSES
WSIB, Window Wise, SAWDAC, Energy Star
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
lifetime warranty
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