Meraki Home Services

I recently contracted Meraki Home Services to do extensive renovations to my kitchen, family room and stairs/hallway. The kitchen involved moving plumbing and electrical, complete gut and opening a supporting wall. Mr. Kim and I discussed what was not working and how I needed the kitchen to function to meet my culinary needs. Within 48 hours he had designed a floor plan of my wish list and his recommendations for improvement on paper and it was the perfect design.

Overall I could not be happier with not only getting my dream kitchen, but the reconfigured family room, new flooring and stairs and beautiful new handrails. His team worked hard, they were mindful to cleanup at the end of the day and at all times were professional and respectful, like their employer.

I highly recommend Meraki Home Services if youre in need of an honest and professional contractor that listens to what your needs are and provides real timelines for work completion.

We are so fortunate to have found Enoch! He completely exceeded our expectations.

When spending this much money, I am the type of person that likes to their research. I reached out to tons of contractors and got more than a dozen in person quotes. Enoch stood out with his genuine passion for delivering work he can be proud of. How many times do we interact with businesses that only care about making a buck and are just 'phoning' the work in??

When it came to doing the actual work, Enoch and his team started right away and finished the majority of the work faster than of the other companies could. Their work ethic was impressive.

The attention to details and design flourishes demonstrated a level of care that is rarely seen. With the complexity and sheer extent of work needed to be done, there are inevitably going to be some kind of minor hiccup. Enoch was prompt to respond to us and took real ownership on delivering not just a finished product, but one we would all be happy with.

I take writing a review seriously and confidently recommend Enoch (Meraki). In fact, I have already referred him to a friend which I would not do if I did not truly believe in him.

We were looking to update our rundown kitchen, floor and stairs without breaking the bank. Overall, we are happy with the results and the house looks great.

PROS:
-Enoch's background in architecture means he really understands a building's structure. He did things, like hiding the bulkhead for our kitchen extractor, that others said wasn't possible.
-He doesn't nickel and dime for everything like other contractors and his prices are fair
-When there were things that needed to be fixed, he came back and fixed them
-He stayed on schedule, minus a few small things
-He did a great job on scraping our ceiling and putting in pot lights

CON:
-We're super detail-oriented and so some of the finer details are missing, such as perfectly even grout lines or completely leveling the wall before tiling.
-Someqhat limited colour choices for the vinyl flooring (if you choose to go with his vendors).

I hired Enoch and his team in January 2023. I was planning a full kitchen renovation which included knocking down two kitchen walls as well as painting and flooring throughout my townhouse. I did my research and had 4 estimates done. I chose Meraki Home Services (Enoch & team). His cost was very fair, not the lowest and not the highest. I am very pleased that I did!
Enoch and his team arrived everyday at 8am and worked right up to 6pm. Monday - Saturday, yes Saturdays. The whole team was polite, efficient and cleaned up at the end of each day. Enoch was on site most days making sure everything was going as planned and smoothly.
Im grateful that I did not have any costly surprises behind my walls or under my floor. There was a small wiring issue for my baseboard electric heating, but Enoch with his knowledge was able to correct the issue with new wiring and moving a thermostat.
Enoch and his team were very approachable, and Enoch was very good about responding to any questions by text or phone.
My renovation took about 5-6 weeks from start to finish (which included a week waiting time for the quartz).
There was no waiting and lagging with this crew. They were punctual and put in a FULL days work everyday until the job was done.
I would definitely recommend Meraki Home Services. I am very pleased with the work that was done and modernizing my home!
Thank you very much Enoch & team!

Had a small 28sqft bathroom renovation completed back in December, 2022. Saw the great reviews here and on Google and after meeting Enoch, felt like the bathroom would be in good hands.

The good:
- They had nice fixture selection and design; we love the rain shower and tile selection.
- Took the time to investigate the existing plumbing to make sure my vision for the new bathroom layout would be feasible
- Was honest in letting me know that changing the door swing would be difficult and not recommended due to it being metal framing instead of wood
- Careful installation of the toilet was provided to just clear the door swing
- Careful sizing of the shower and vanity fixtures were made to ensure maximum use of the small space
- Cleaned the dust from my exhaust fan and separated the wiring so that it could be separately controlled from the lighting via a new timer switch
- Kept the house clean after each working day

Why only 4/10:

1. Timeline:
The job took much longer than expected - at first, we were told they would be able to start on Nov. 24 and end Dec. 3rd, but they later asked to delay start til Nov. 28 which I was OK with, but only completed on Dec. 20th. That's almost more than double the time we were told to expect the work to take. Not sure how the time exceeded the original estimate by more than double (1.5 weeks became just over 3). The shorter schedule was one of the factors in deciding to go with this company even though the quote came out higher.

2. Damage caused by Reno:
We found a ~1" wide crack in the drywall on the other side of the shower wall they were working on after the new drywall and tiling was installed in the shower. The crack spanned almost the entire height of the wall and was very obvious. At first they did not want to fix the crack, saying that they were already behind schedule and that they would have to come back twice. They ended up agreeing to have the drywall mud put on the wall and I was left to sand and paint it afterward with my own sand paper and paint supplies.

They also made a dent on another wall and patched it back but didn't paint.

My garbage can was used without permission - it was filled it with some kind of compound that dried up and was left unusable.

3. Workmanship:
Overall communication could have been improved particularly with scheduling (coming late, delay to the project) and in responding to concerns I had with waterproofing the shower.

I had raised concern over the use of drywall as a tile substrate particularly at the base of the shower where the wall meets the floor. At the time, I had noticed that the waterproofing membrane transitioning between the floor and the wall was installed behind the drywall rather than on its surface. This caused concern since per the drywall manufacturer's specifications, this type of drywall was not to be used as tile substrate in wet areas such as showers (M2Tech). When I brought up the concern about this due to the fact that the base of the shower is where most of the water would be, I was told not to worry and that they would put grout and silicone over the area to resolve the issue. At this point, the tiles had already been installed in the shower and they would have had to redo the tiling to fix the waterproofing membrane, so I felt brushed off and concerned about the longevity of the shower.

For the rest of the shower walls, originally I was told they would be only waterproofing up to 4 feet, but after I discovered they were using drywall as tile substrate (as opposed to Kerdi board or cementboard), I asked them to waterproof up to the shower head. They obliged after remarking that this is the material included in the quotation. I would have appreciated the opportunity to see the breakdown in the quotation for drywall vs. the "upgraded" material for consideration.

Grout/sealing around the shower floor-transitions: The darker gray sealing around the shower is OK, however it could have been cleaned up so that it didn't spread into the floor tiles. This makes the floor tiles look a bit unsightly.

Cracks in the grout between the tiles: I had asked for some cracks to be sealed which they did, but after first use of the shower the next day, it washed out and the crack re-appeared.

Shelving was incomplete - there was some miscommunication about the new mirror not coming with a medicine cabinet like my old one, so they offered to provide shelving. However, there was more miscommunication with the measurements for the shelving supports. They started to install the supports but later realized their design wouldn't work with the measurements so they abandoned it. I ended up having to redo the shelving with my own brackets and design.

My existing vanity light fixture was supposed to be removed but they recommended to keep it to keep the space brighter. However, they removed the lamp shades and I cannot find them anywhere. Now I will either have to remove it and patch the wall or replace the fixture at my own cost.

Overall I am disappointed - it seems the company does have the potential to deliver fantastic results but it seems like mine was one that fell through the cracks. I appreciate the effort that went into working on my project, seen and unseen. I hope this review helps the company to improve for all their future jobs.

My wife and I are very very happy with the bathroom reno. I had read great reviews about Meraki in HomeStars and decided to contact them. Happy we did. We can confirm they did high quality work. Enoch and his team were thorough, paid attention to detail, used quality materials and communication was great. In addition, we got our reno done much faster than we had anticipated! I'd recommend Meraki for any bathroom reno.

Meraki Homes truly surprised us int he kost positive way. My husband and I work in the industry and interviewed 5 contractors before finally closing Enoch and his team. They worked around the clock to make sure they finished on time. Their attention to detail and daily communication were critical to make sure the scope remained unchanged and any additional work as a result of a 100-year old Toronto home was addressed in a timely manner and costs agreed upon at the time of discovery. They were courteous, knowledgeable and always had a great attitude which is important to us. They were on time everyday, they were efficient and had great ideas from their extensive experience to help improve our projects. Thank you for the great work you did in our home and rest assured you will be #1 and our go-to contractor moving forward!

Meraki Home Services did a great job turning my dated kitchen to a modern one. His vision and suggestions were on-point, thus helping me in making good decisions at the end. The team's works is phenomenal, price is reasonable, scheduling, timelines and communication were clear. I would certainly recommend Meraki to family and friends.

In my opinion, if you are interested in basement remodelling, this company is a great choice. My partner told me about them when I was considering updating my basement. Likewise, they are widely praised in online audits. I believed that would be the best choice. When I got there, I was very impressed by their attitude and the knowledgeable employees. I am incredibly happy.

We hired Meraki Renovations to do general renovations around the home. All members of the team were extremely accommodating and friendly, while remaining professional at all times. They were able to elevate the atmosphere of our home to a new level. For this, we’re more than confident in recommending Meraki to anyone in need of renovation work in the home.