3 reviews Newmarket, ON Joined 2012/06/19

0/10

Duct Cleaning review in Newmarket

05/15/2018

I contacted Fresh Cleaning Service to do a move-in clean last week of a single detached home. We have a severe cat allergy and the previous owner had cats. Speaking to Kara, a 5-hour clean was recommended based on the size and state of the home. On the date of service, one cleaning lady was sent to clean the home. The date of service was 2 days prior to our move-in date.

When I came the following day to inspect the premises, there was still dust on the walls in the living room, none of the kitchen cabinets, drawers, or countertops had been cleaned (there was a dead fly still in the cupboard), the inside of the fridge and freezer shelves and debris in the drawers, the top of the fridge was dusty, the chair rails on the main level were dusty.

My credit card had already been charged for the clean when I contacted Vanessa regarding my concerns. Vanessa told me they could have the same cleaning lady come to finish the job, at the hourly rate the following week. In the meantime, we moved into a dirty home.

In turn, I was blamed for the incomplete clean because I followed their recommendation for a 5-hour cleaning limit.

Fresh Cleaning Service provided an unacceptable and substandard move-in clean. For any high stakes cleaning jobs, I would look elsewhere.

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Job Price

Approximate cost of services:: $230.00

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Company Response

Hi Maysann-Yee.
While we appreciate your review, it is both misleading, and incomplete. We simply could not get the home all done in the 5 hour limit you gave us. We didn't even get to the walls or the kitchen because of this limit. On top of that, your husband was there, told us what to clean, and was extremely happy when we left with the job done.

We gave you a quote for 5-7, never 5 hours, based on the size and condition of your home(We have the quote available to look at). Our cleaner did the very best she could with the inadequate amount of time you allowed her, based on your budget. If you had allowed for the 5-7 hours you were quoted, the entire job would have been completed.
We offered to finish the job, but you wanted us to do that for free. That's simply not a fair expectation or request.
We are sorry you are disappointed, but we would have been happy to complete the job had you increased the time/budget allowed for us to do so. We are unwilling to work for free.

Victoria

1 review Chestermere, AB Joined 2018/04/30

10/10

House Cleaning

House & Apartment Cleaning review in Chestermere

04/30/2018

Fresh Cleaning Service is prompt, efficient, friendly and professional. The cleaners are trustworthy and exceed my expectation every time.

Job Price

Approximate cost of services:: $125.00

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Company Response: Such kind words Victoria, thank you. Your home is a pleasure to clean each and every time. Thank you for your continued loyalty.

kellie.frith

1 review Airdrie, AB Joined 2018/04/30

10/10

House cleaning

House & Apartment Cleaning review in Airdrie

04/30/2018

Amazing company! My home always exceeds my expectatations after a cleaning day! The cleaners are professional, reliable and trustworthy. Would highly recommend to friends and family or anyone looking for a home cleaning service.

Job Price

Approximate cost of services:: $130.00

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Company Response: Thank you so much Kellie, our staff love cleaning your home every other week, they LOVE your pup, and we love dealing with you in the office. We appreciate your business.

Tina N.

1 review Calgary, AB Joined 2018/04/30

10/10

House Cleaning

House & Apartment Cleaning review in Calgary

04/30/2018

Excellent job would recommend to family and friends! Super easy to book in and very flexible scheduling!

Job Price

Approximate cost of services:: $100.00

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Company Response: Thanks so much Tina! We appreciate you taking the time to review Fresh.

breedonaldson

1 review Airdrie, AB Joined 2018/04/19

10/10

Whole house clean bi-weekly

House & Apartment Cleaning review in Airdrie

04/21/2018

I am so happy with the detail and live coming home from work to a clean house. I have pets and the ladies are great with them! Highly recommend!

Job Price

Approximate cost of services:: $100.00

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Company Response: Thank you Bree! It's our pleasure to hang out with the pups on your biweekly clean. :)

dj

1 review Calgary, AB Joined 2018/04/19

10/10

Service

House & Apartment Cleaning review in Calgary

04/19/2018

Home cleaning (bathrooms, floors). The girl who was sent over was awesome! I will definitely be recommending them.

Job Price

Approximate cost of services:: $110.00

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Company Response: Thank you so much for your review! We appreciate it.

rebecca

1 review Calgary, AB Joined 2018/01/24

10/10

House cleaning

House & Apartment Cleaning review in Calgary

01/26/2018

My house was sparkling clean when I got home! It made my whole day! Thank you Fresh

Job Price

Approximate cost of services:: $100.00

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Company Response: Thanks Rebecca! We appreciate it.

David

1 review Oakville, ON Joined 2018/01/24

First Review

10/10

Home cleaning

House & Apartment Cleaning review in Oakville

01/24/2018

Great company, very thorough with great customer service! I’ve always come home to an amazingly clean house.

Job Price

Approximate cost of services:: $120.00

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Company Response: Thanks so much David, we love working with you too.

Fresh Cleaning Service

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