Thank you so much for doing this for our company. Going in and out of storage is twice as stressful as moving once and you were wonderful throughout. Take care.
Unfortunately, Suzanne's move was done in January 2023, and we were sick with Covid. I normally visit or phone our clients on the day of their move or the day after to make sure that everything went well and that our customers are happy. We were sick and I missed the usual follow-up. There was some damage and the client did not phone us about move day. In fact, the first I heard of the problem was this Homestar review. Upon reading the review, we made immediate contact. I went to see our client and we agreed upon a financial settlement amount and paid immediately. Whereupon, she said she was fully satisfied on all accounts and she said she would try to take down the review.
Amazing packing and moving service!
Thank you so much for your lovely review. Your time is very precious with a baby, and we appreciate you taking the time to do this.
Thank you so much for taking the time to write this review for us. I will pass on your kind comments to all my people who helped on those 2 days. We hope you are very happy and healthy in your new home.
Excellent Service - Highly Recommended
Hi Mary, Thank you so much for your kind words. I will pass this on to Abraham, Brian, and Mo. It was a pleasure doing business with you. Ann
Thank you so much Keith. I really appreciate you taking the time to write this review for us and for your kind words. Michael and I hope you are very happy in your new home. Take care, Ann.
Thank you Leonor for your thoughtful review. Covid is certainly putting huge additional strain on everyone. Moving in normal times is stressful enough, without the additional worry of illness. Please enjoy your new home and all the best to your and your family.
Thanks Mina, It is always a pleasure doing business with you. We hope you are very happy in your new home.
Thank you Andrew for taking the time to write this review for us and for your kind words about our men. You and your wife were a pleasure to do business with and we hope you are very happy in your new home.
Recent move - horrible experience
Dear Ekta, I took sick right on the day of your move and did not get back to you. My sincerest apologies. I have left a message on your cell phone. When you call me back we will make amends to you to your satisfaction. I am going to forward your information to our insurance adjuster to repair the damage. I have spoken with our customer and we are repairing the crib and the damage to the stairs. The overcharge was a misunderstanding. She did not account for the travel time that is included in every estimate. We are doing a monetary compensation for the cleaning. We have sent the money to cover the full cost that Ekta paid to have her floors cleaned.
Follow-up to resolution of difficulties : During Covid-19 it has been difficult to replenish some of our supplies and we ran low on floor runners and therefore paid for the full cleaning.. There was a misunderstanding about the beds. On the day of the move, when Ekta called me, I sent the crew back to reassemble this. Ekta threw out the crib, so we did not have the opportunity to fix it. As far as we can tell, we have resolved these issues, and regret that the move did not go perfectly. We have always and will always respond to a customers issues immediately. In most instances, our customers interact exclusively with the crew chief. The crew chief on this move was a native born Canadian who speaks English as well as you and I do. Beyond that, Toronto is one of the most culturally diversified city in in the world and it is considered to be this, because of the hard working immigrant population, many of whom came here without knowing English. Over time, they all learn our language and during this process, they deserve to work and feed their families. We would hope that all Canadians, new and old, would feel the same way.
