Sewer Squad Plumbing Co

Our kitchen drain was plugged due to an improper item being put down the garburator. The plug was beyond the clean out so I needed professional snaking.

In terms of work done and customer service Sewer Squad was exceptional. I called 9pm the night before and spoke to a someone from the firm, not a call answer service. They scheduled an appointment the next morning and the plumber, Josh, showed up on time. I also got a call beforehand to let me know he was on his way and they texted a picture of him so I knew it was him when he arrived.

Josh was very respectful and provided a few of quotes. We settled on one and the job was estimated to be done in 2 hours but was done in an hour. Everything was cleaned up and settling the bill by credit card was quick. After Josh left someone called me to ensure I was fully satisfied. I've included before and after pictures, taken by Sewer Squad, in this review.

This is the kind of excellent service that makes people want to brag about a company they used, so why did I knock one star off them? Price and sales approach.

Josh's first quote included a bunch of unrequested extra services and cost ~$1100. He then proceeded describe other quote options until finally getting to one at $612+tax which did the work I asked for. That would clear the plug and install a 1.5" in-line y-adapter so future cleaning would be easier. I felt that $612 was very high for a 2 hour job with almost no parts. $300/hr is almost twice what I paid for a plumber 2 years ago. As it turned out Josh took only 1 hour to complete the job.

The sales approach was to provide a series of quotes, starting with one filled with bells and whistles at a very high cost, and ending with the quote I asked for with a 'reasonable' price. This was not appreciated.

Better in my view is to start with a basic quote that meets the customers immediate need, then offer to upsell them on other services.

I guess one can consider Sewer Squad a premium plumbing service at a premium price. Nothing wrong with that if that if it is what you are looking for.

PS: I think Josh did feel a bit bad for charging so much for such a small job. He gave me a canister of drain cleaner and tested my water pressure for no charge. That was appreciated. Thanks Josh.

Kevin from Sewer Squad was excellent-very personable and he explained very clearly ahead of time the options for the job and the costs. He cleared our blocked kitchen drain very efficiently and left our kitchen totally clean afterwards. Highly recommended

The technician came and had great communication and was knowledgable. Would recommend their services to others.

Joseph was amazing. Within 90 minutes we had a new toilet and he took away the old one and cleaned up the mess from the rotten seal.

Main kitchen lines was plugged Matt have us a couple of options to clear the problem and explained worse case scenario. Matt said he would do his best to get the issue resolved and he did
Thank you Matt and Sewer Squad

Matt was super-quick and very friendly. Fixed our broken toilet in less than an hour. This is the third time weve used Sewer Squad and have been delighted by their service every time. Highly recommended!

Arrived early. Gave options but were not pushy. Explained everything as he went. Left site clean. vwry satisfied.

Jerome is very knowledgeable and professional, arrive on time, did a good job to clean our floor drain, and gave helpful suggestions when we asked more questions. Overall very satisfied with the work.

My kid flushed a ball down the toilet. Right size to completely clog it. Thank you Kevin from Sewer Squad for you promp and professional service. It is good to have our bathroom back.

I am very happy with the quality of work and customer service I received from the Sewer Squad. Giulian was my point person with the company and he took the time to explain to me using camera video where my problems were and he made his recommendations on how to resolve them. It turned out to be a bigger job than initially expected but I am confident that the work that was done needed to be done. Communication with the company was excellent ,the work team arrived on time, they were efficient, courteous, respectful and did a great job cleaning up . What impressed me the most was the companies willingness to deal with an out of contract issue that I needed to be resolved after the job had been completed. My request was referred to the owner of the company, Travis and he did homage to the company's 100% customer guarantee. All in a all a great experience.