Maple Leaf Mold

Due to poor ventilation in our attic, we developed mould. Robert from Maple Leaf Mould arrived on time, reviewed the situation and was so accommodating as we dealt with ventilation issues as well. Overall - great service - prompt, professional, knowledgable. Would absolutely recommend.

In no way should this review be taken as a shill. The following is an accurate account of my experience with Maple Leaf Mold Inc.

After being informed by my property manager about reports of mold in a couple of areas of my rental house, I searched for a reliable and reputable mold inspector. I came across Maple Leaf Mold during an internet search and called them. I initially spoke with Robert, who was very helpful in discussing my predicament.

We set an appointment to inspect the house. Robert was very prompt and I set about apprising him of my observations as well as the reports from both the property manager and my former tenant. We went through the entire house including the attic and the outside perimeter. Robert is very knowledgeable and more than happy to educate me on the causes of mold and when it becomes an issue. Initially, we identified several major areas of concern and Robert discussed the next step including a rough estimate. He follow-up through an email with a formal inspection report / quote. This was a large task which included mold remediation of the main bathroom, master bedroom, living room, and a portion of the basement cold room and the rec room. The project would be an invasive task in which dry wall, built-in cabinets/closets, and tiling would be removed in order to address the mold. When the drywalls were removed, it was discovered that a serious case of mold infestation throughout the house was in the process. The amount of mold was such that an untrained eye would have presumed the cinder blocks were either painted black or covered in tar paper. What was a planned 2-day project was doubled as not only mold but also infected asbestos-based floor tiling had to be removed. Nonetheless, Robert and his team was able to identify the sources of the mold and rectified it.

As I live in Ottawa, and my rental property is in Toronto, I relied heavily on my contractor, whom I've known for over 20 years, to coordinate access to the house for Robert. The following are her observations:

Robert and his team's "...absolute professionalism and attention to detail is really good. They were on time; they were tidy; they were respectful of your property; and they left your home really, really clean after such a big job. I found nothing that I would have a ounce of complaint about."

I would also add that the team were very considerate of the neighbors and ensured not to be seen with their gas masks so as not to cause concern. In addition to the completion of the task, Robert was also willing to meet with me and my contractor afterwards to identify a mitigation plan going forward. And while the project was quite expensive, mold is something that shouldn't be disregarded.

Called for an evaluation and Robert was in my condo 2.5 hours later! Very professional, courteous and informative. I received his very detailed report (with pictures) the same evening! I am very impressed with the level of service they provided us. I highly recommend them!

Robert did a great job inspecting my place for mold, though they could be more thorough as they left some pieces of heavily molded wood. He did come back to resolve this issue (twice)

Selected this company from Homestars based on their reviews. Very professional. Robert came promptly and explained in detail the work needed to be done. I was very pleased with the completed job. I would recommend Maple Leaf Mold.

We called Maple Leaf Mould regarding our concern with possible black mould.
I spoke to a very lovely lady Shari who was very informed and arrange for a technician Robert to visit our home. who arrived on time,very professional, knowledgeable and assessed what the problems we had throughly.
He took the time to explain everything clearly with instructions as to what has to be done first and what they will do.
We were very pleased with his report and sent the assessments he made with costs as promised.
Robert and his team will be completing the work as agreed upon.
We could not have chosen a better company than Maple Leaf Mould and their team to complete this job.

From the first of many phone calls Robert and his team were EXCELLENT, top notch customer service! The job was inspected, quoted and completed quickly and very efficiently. Thank you to Robert for being so understanding and helping me get through this problem. Highly recommended Maple Leaf Mold, they are real people with compassion.

Robert and his team were excellent to work with. He showed up in person within hours of my first phone call to investigate the problem and was ready to lay out a solution. Communication was always swift and clear, and all questions were answered thoroughly, without any feeling of being rushed. I felt totally confident in the workmanship, which is so important when it comes to a scary situation like dealing with mold.

At the end of the day, all of the work areas were meticulously cleaned with careful attention to detail, leaving no trace of all the work that took place there earlier.

I hope to never have another mold scare, but if I ever do, I'll know exactly who to call!

I am extremely satisfied with Robert and his team. They were always kind and thorough in their work, and they did A LOT of work in my condo. They spoke and behaved professionally. Always prompt and punctual.

Over the past year, I have had a lot of stress due to water leaks and mold growth in my condo uni. My insurance company took a very long four months to finalize my claim, and for half of that time period, I felt very neglected and insignificant to them. There was also a plumbing team and a contractor that seemed too busy to finish work they had started. However, in very sharp contrast, Robert and his team acted quickly and thoroughly, and made me feel listened to, understood, valued and taken care of.

Thanks to Maple Leaf Mold, I feel very confident that my condo is once again a safe enough place in which to breathe and live. Thank you Robert, and your Maple Leaf Mold team, for your excellent customer service and high quality standard of work!!

The team of 3 that came to my house was very professional and courteous. They got my job done well in one day.