Trevi Pools

I asked them to send a person to check the pool pipes and paid for the first visit on the spot. I had to wait for almost a month for a person to call me to give me the appointement. When they came thay informed me that they do not deal with in-groud swimming pools!!! I got a refund a few days later but summer is gone if I have to wait for another month thanks to Trevi! Avoid please....

Worst customer service especially after sale service. Nothing but delays, excuses and tons of headaches. Don’t respect their word, commitment or appointments! Bought a semi inground pool early June. Promised me delivery for end of June and installation completed within 2 weeks. Pool was finally installed and finished last week! First week of August. No apologies or updates provided. They don’t believe in customer satisfaction. Once the sale is final and contract is signed, you’re insignificant. Stay away!

Above ground pool lasted 9 seasons. 10th season look at the picture. Called Trevi for warranty claim, they sent a tech out to give an estimate for insurance Claim. Trevi must have redefined warranty to have customer make an insurance claim for their issues. Never never again buy from Trevi. My warranty claim stated overloaded pool liner. If pool was of sufficient strength for the first 9 seasons, deteriorated materials reducing bearing strength is what caused the collapse of the liner. However Trevi will not acknowledge this and will never uphold their warranty. Again CAUTION: NEVER NEVER NEVER do any business with Trevi.

The worst service I've had anywhere, anyplace , anytime. The product is beautiful however as there were too many problems with everything from installation to getting my phone number right on the contract my advice is STAY AWAY from the Dorval store. They are incompetent and cannot be bothered fixing THEIR screw ups and believe me there were many. Pool is nice but was it worth it? Not so sure.

Service wasn't pleasant. a lot of pressure to sell, and bad after sales service. unmet promised and very bad appointments to install.
I feel I was fooled
I had a leak from the pool this year and apparently it was because a piece of the light was broken, I asked for service. I went to Trevi store and asked if I need to buy the any parts for the light before the tech shows in my house and was told that he has every thing. he comes in and changes the plastic piece that is causing the leaking. blame it on closing the pool and says winter damage warantee doesn't include lights. I asked him to fix the lights he said he deosnt' have the parts.
now after 2 years my lights are off and they are both broken this will cost 500$ only peices. I ask trevi to come finish fixing the light and what I get is a lady screaming on me on the phone saying that I have to pay two labour visits one for half of the light and one for the other half because they visited me twice. I explained to her that it should be the same claim because the broken light causing the leaking is the one that is off but she kept screaming and threatening me to take my account to collection and hold my warrantee until I pay.

I do not understand why is this happening and why I am being treated this way is it because I am stuck and my pool is already paid for? I paid 17000$ for a good luxurious semi-in-ground not for a yearly trouble and bad service.

I didn't agree that the lights should be off warrantee because I was told everything and the sales guy stressed on everything and usually I am obsessed with warrantee when I pay a lot. even that I didn't agree I told them I would pay for one service not 2 and they didn't agree they won't send a tech to finish the job.
Also, I have learned that one light is enough and does the same job as one. The lights I bought before 2 years are now too old and no body buys them.

Just do not trust Trevi's sales people.

The worst ever installation there service terrible I've called for service a few times and have been told someone would call back they are the worst after sales they have an excuse for everything bad installation they come up with some dumb reason that my salt system is not grounded
Oh ya one more thing if you can't speak French good luck
Check picture see how equipment is installed
The pump is behind the filter can't see t try to get to it
Stay Away from Trevi

Drawn into store only because of "Don't Pay for Two Summers" special. Never got the special. It costs an extra $1000 to get September 2018 financing. Otherwise it's til January 2018.
Florian screwed up contract. He added extra thousand to pool price but left date of financing to January 2018. i didnt notice error, in fact never had a chance to read the contract, til next day. Emailed Stephen for correction. Manger, Chad , called me at my
residence to bully me. Told them where to put their pool and hot
tub. Cost me $2000. READ THE CONTRACT! Ask about refund policy!!
Bought better elsewhere and happy I did!

I would strongly not recommend purchasing anything from Trevi. The customer service is so frustrating. You will also be left with a major mess which is not communicated when purchasing. One thing they are good at, is ensuring that YOU pay!

worst after-sale service ever !! we were excited to have an in-ground pool and since Trévi were having a promotion in Gatineau last year, we bought from them. The only friendly people at Trévi are the salesmen (of course). We've had nothing but problems with after-sale service, from the quality of the sidewalk (looks like an amateur did the finishing) to unknowledgeable staff selling us products for maintenance. It's supposed to snow today and, after having paid, over a month ago, to have my pool closed and a winter cover installed, the job is still not complete. We were looking at the beautiful hot tubs they have in the showroom. We will be buying one next year, but NOT from Trévi !!

Terrible after sales service - takes over a week to hear from someone and all you get is a phone call! No service for a 13 month old 30 000$ pool - club piscine has excellent service i should have used them