Direct Flooring Deals

Hi Neil,
Thank you for the review you submitted. I think the laminate we selected was the perfect match for you. We were happy that we were able to work within your timeline before your guests arrived. We look forward to helping you with any other flooring projects you may have.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate flooring, Stair Carpet, Residential Carpet, Hardwood Flooring, Vinyl Flooring.

Glen,
I am sorry that you feel you did not receive the service that you expected and have decided to relay your opinion on social media. The problem now becomes getting the details right, and telling the whole story so those people who you want to read your review get the complete picture.

I would like to be quite clear. There is no warranty from our company, written or implied, for what you are claiming. In fact, if you go through our correspondence through the HomeStars App you will find our conversation where I state to you "We can screw down the floor. We cannot guarantee we can eliminate all squeaks...." Right there in BLACK and WHITE!! I told you right upfront. I am not aware of any manufacturer or installation company that warranties against squeaks or creaks.

Additionally, we DID HAVE MANY follow up conversations by text with regard to the splintering of the hardwood. What you have failed to mention are two important points. One, you supplied the hardwood flooring and two, it was improperly stored in your garage for 2 years. We were not informed of this until we started the installation.

We had to work with an inferior hardwood product, but no boards were installed that were cracked or splintered. You were ever present during the installation, monitoring the installer’s progress and work. The installers had to throw out many boards because the milling was poor, or they were cracked. These cracks, micro cracks and splintering you are seeing are a result of the improper storage of the hardwood for 2 years. It's quite possible the hardwood will continue to splinter. What you are experiencing is not an installation issue.

We spoke over the phone regularly throughout the process. The only issue brought to my attention was in reference to the door. We did offer to replace the door but you instead suggesting we credit the cost of additional work being done. We agreed with that. That is not us ignoring you.

Once completed you thanked me for the great work and commented the squeaks were eliminated and the hardwood looked great.

I understand your frustration that your floors squeak. There is obviously something else going on either in the structure of your floor, or it may be related to the hardwood flooring you purchased. To publicly call us out all over the internet for not honouring a warranty that you KNOW does not exist is grossly unfair.

Gary Ankenmann

Hello H.,

Let me say first off that it was a pleasure to work on your project. We are, as you are, extremely happy with how your 4 sets of hardwood stairs turned out. the combination of pickets you selected look amazing. Then, the carpet runner we recommended was the cherry on the cake! Thank you for the recommendations too. We have spoken to a couple of your friends and neighbours about their projects.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Hardwood Stairs, Stair refinishing, Sanding and Refinishing Floors, Hardwood Flooring, Stair Runners, Tuftex Carpets.

Hi Angie,
Yes, your project provided a number of curve balls indeed! Happy to have everything work out in a timely fashion for you. As circumstances were we were able to respond quite quickly to source the laminate flooring, and have it deliver and installed. Please give us a call when you have found a new house as we would be quite happy to help with your new flooring selection. We really do appreciate your business.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate Flooring, Home Renovations, Vinyl Flooring, Hardwood Flooring, Residential Carpet, Commercial Carpet.

Hi Eitan, We hope you enjoy your new home and the new carpet you had installed. You did choose an excellent style and colour, it looks stupendous. We would be happy to help with any other flooring project you might have in the future. Thank you again.

Gary Ankenmann
Direct Flooring Deals
905.607.9100
www.directflooringdeals.com
Stair Carpet, Runners, Residential Carpet, Basement Carpet, Rental Property Flooring, laminates flooring.

Hi Joanne,

Your new home looks great. Thank you for selecting Direct Flooring Deals again to lay new hardwood floors for you. I appreciate the kind words for our installers, I too think they are true craftsman. The intricate work required on your project came out fabulous. The new stairs came out wonderfully and really make a statement. We are very glad you are so happy.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com

Hardwood Flooring, Hardwood Refinishing, stair Refinishing, Residential Carpet, Bedroom Carpet, Basement Carpet, Stair Carpet.

Hi Maggie,

We appreciate you for choosing Direct Flooring Deals to install your laminate flooring. We pride ourselves on working within our customers timelines. It was a pleasure to work with you. Thanks again.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate flooring, Carpet, Bedroom Carpet, Basement Carpet, Stair Carpet, Selling your Property – Inexpensive Carpets and laminates.

Hello Allison, Thank you for choosing Direct Flooring Deals for your basement project. I know you were unsure at the beginning but when we were done it was obvious that by taking your time you made the right choice. Thank you for the nice comments about our installers, we have great knowledgeable guys!

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate Flooring, Vinyl Plank Flooring, Residential Carpet, Stair Runners.

Hi Susan, Thank you for the review. It was a pleasure to help you with your new stair runners. I know the process of choosing the right colour can be difficult. We were happy that we were able to work within your timeline before your visitors arrived. We look forward to assisting you in any future client projects.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Stair Carpet, Residential Carpet, Laminate Flooring, Hardwood Flooring, Vinyl Flooring.

Hi Rita, It was a pleasure to be involved with your clients Condo project. Your ultimate choice of flooring was perfect. We were happy that we were able to work within your timeline. We look forward to assisting you in any future client projects.

Gary Ankenmann
905.607.9100
www.directflooringdeals.com
Laminate Flooring, Condo Flooring, Vinyl Flooring, Residential Carpet, Commercial Carpet.