Royal York Property Management

Feifei is always a pleasure to deal with. I had a few questions about a recent invoice and she explained it thoroughly. I know how hard it is to work in customer service, so thank you for being such a bright ray of sunshine!

The first and last impressions they left with me were terrible. Cant beleive I suckered myself into giving them exclusive agency to find me a tenant.

Nathan was scheduled to come to see my condo for their potential client list, however, the guy didnt even show up. I called them after an hour and the person told me Nathan didnt know and will come. He eventually came and sold me a fantasy story of how he has a ton of people looking and can get my unit rented out in 2 days. How they currently have dozens of units like mine in this very building for rent, and many for showings lined up for that very weekend...well... I fell for it.

The only offers they sent me to lease the place was 2 weeks later when I told them I no longer wanted to use their services, coincidence much?!?. Their candidates weren't even qualified to afford my rent. Rent was going to be over 60% of their take-home pay on a job they didn't even start yet, and the persons had little to no credit history... what sane landlord would sign up for this? They offered to do property management on the unit at a discount if i went for these candidates after learning i wasn't interested. When I declined again, I was told by Avi that I was too picky to look so closely at their credit, salaries and/or employment history.

Then, when I tried to get my keys back it became a cat and mouse race to get a hold of these people. Dozens of phone calls, emails and texts over an entire week either went unaddressed or brushed off by Avi. Then when it came to to it, they wanted nothing to do with me or my property - his resolution was and I quote "We will try but there is no guarantee if it will happen. If it's convenient, we will send someone but I suggest that you come in and get them yourself or send a courier".... EXCUSE ME? I gave them the keys up north, signed the papers up north, but they insisted I come into toronto to get my keys though they claimed to have "dozen of properties in the area and lots of showings every few days there". These people ended up just tying up my keys and lost me a month's rent due to their exclusivity clauses and inability to retrieve my keys when i asked for them back.

As a broker that works primarily with foreign investors, I am thrilled to have come across Royal York Property Management. These guys are the best out there when it comes to the management of individual units.

RYPM is the most honest, efficient and responsive building management group I have known. We brought them in to manage our condo in north york and they made difficult issues easy. RYPM was liked by building staff, board members, unit owners and tenants alike. Even our outside contractors said they were the best managers to work for. After years of experience with Royal york I highly recommend them.

I have been working with RYPM and I am very satisfied. They're awesome! Everyone is just lovely and very professional. I have recommended them to friends and family and very one has been very pleased with their service.

"Hi all, I was looking to hire a new property management company for a while now, and I met Nathan and Jesse through a friend of mine, who highly recommended them.
I have them managing my 4 family building in Williamsburg for 4 months already, and I must say they do an incredible job, seriously 100% hassle free. "

I have them managing my 4 family Building in Williamsburg for 4 months already, and I must say they do an incredible job, seriously 100% hassle free. - - -

I am very happy with Royal York Property Management. They are great if you do not have the time or simply have a hands off approach to managing your property. In addition to dealing with tenants they will take care of everything if that is what you want including paying bills, coordinating with everyone (i.e. exterminator, oil tank fill up etc.). Not many property managers deal with smaller properties and even if they do take you on, they just don't care to pay attention as they tend to gravitate to bigger clients. This is not the case for Royal York Property Management. They call/email and are very helpful and friendly. They also have like a portal where you can log in and look at statements, history and stuff like that which is great for keeping track of things. Highly recommend them.

I've been using RYPM now for a little over 3 years. Being that I live in a different state from where my property is located, they have been a tremendous help and have set my mind at ease. They do every thing and take care of all my property's need. My only complaint is that it takes almost 2 weeks for an ACH to be received by my bank and that seems to be unheard of in this day of technology. Keep up the good work and Thank you!