Gateway Exteriors

Formerly Gateway Roofing & Contracting Ltd
Roofing
Hamilton ON L0R 1C0
Write a Review
Write a Review


HomeStars
Roofing
Gateway Exteriors
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Gateway Exteriors

Average customer rating:
9.8 10 (27 reviews)

Sort by

john
john
3 reviews Hamilton, ON
7/10

new roof, siding , eavetroughs and soffits

Roofing installers were great, task was completed in one day. Problem arose with siding installation. There was only one installer, who often would work only half days, or not come at all. Owner was trying to hire additional crew members. Difficult during Covid. I had to ask the owner to assist the installer. Took 3 weeks to complete. Should have only taken one. Cleanup after siding installation should have been better. I did my best to clean up the metal pieces but must have missed some as my lawn mower caught on fire during grass cutting. Cutting of siding was done in the backyard. A tarp should have been used each and every day to collect the cuttings. Eaves and Soffits installation crew was good.
I did have to call to finish and improve some tasks. The owner was responsive to my questions and concerns. Quality of work seems to be ok, I will review in a years time. More customer service and job supervision was however required by the owner once a job has started to ensure customer satisfaction. I got the impression the focus was on two many jobs at once. Once started the focus needs to be completing the job at hand before moving on to the next job.
Would recommend for roofing, eaves and soffits. Would not recommend for siding installations

Review has 1 previous version
Approximate cost of services:
$22,000.00
Was this review helpful?
Company Response

Hi John,

I apologize for the difficulties during your project, good help is hard to find so I was there to help as often as I could. I'm not sure who told you it would be done in a week but I remember saying 3 weeks to you and it was done on time. We did the entire house, front to back, new roof, complete tear off, new insulation, vinyl siding, soffit, fascia, trough, and lots of free extras. I combed through the grass myself to get any cut pieces, though it was difficult with the length of the grass so I apologize if we missed anything. The guy installing the siding also did the soffit and fascia but I'll let him know to cut over something next time. Thank you for taking the time to write us a review and let us know where we can improve.

Private User
Private User
Private User reviews Hamilton, ON
10/10

Roof project

I had a great experience with Gateway Roofing. They were organized and methodical and gave careful attention to detail. They communicated clearly and always did what they said they were going to do at the time they said they would do it. They were responsive to every concern I had. I love the final product, and did quality work. I highly recommend them.

Approximate cost of services:
$14,200.00
Was this review helpful?
Company Response

Hi, thank you for the review!

Dale in Hamilton
Dale in Hamilton
1 review Hamilton, ON
10/10

Beautiful New Roof! & Sky Light

I cannot express how happy I am with my new roof & sky light. From the moment I met the Owner of Gateway Roofing I was impressed. He was professional, organized & Patient. Quick to reply to my calls. He explained everything on his quote, without being patronizing. He was accommodating and prompt. He delivered what he promised. I have had a number of different kinds of contractors in & around my home in the last few years. Jason and his hard-working, considerate crew really are great. My property was left better than when they started! As you might imagine I recommend Gateway Roofing very highly!

Approximate cost of services:
$7,500.00
Was this review helpful?
Company Response

Hi Dale,

Thank you for taking the time to write this amazing review!

BradleyAve
BradleyAve
0 reviews Hamilton, ON
10/10

Siding Installation

Jason was professional throughout the entire experience. He promptly provided a quote for the work. He was thorough in determining the issues I had with my original siding and took the time to explain what the problems were. He was very quick to start the work once I agreed to hire him and finished quickly. I wouldn’t hesitate to use Gateway again.

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

Hi Brian,
Thank you for the review, I'm glad you were happy with our services!
- Jason

E J.
E J.
0 reviews Hamilton, ON
10/10

New roof

Terrific service! Jason was very knowledgeable and professional, and shared technical and practical info when we were thinking about replacing our roof. The crew was hard working and cleaned up beautifully, above and beyond my expectations. And our house looks great with its new roof! Gateway Roofing is the ONLY roofing company, as far as I'm concerned!

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Hi Ellen, thank you for the great review!

D. S.
D. S.
1 review Hamilton, ON
10/10

New Roof

We had wind damage in May 2018 to our roof.
Gateway stripped the old roof and roofed our house and detached garage. Very professional and kept me in the loop on tuning as it was a busy season.
Thank You!

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thank you Dawn for the great review!
- Jason

CVDUO
CVDUO
2 reviews Hamilton, ON
10/10

Roofing

Jason was able to meet our timeline for reroofing our home, and came by the following day to inspect his crew's work. He also arrived with all the paperwork for the GAF guarantee that came with the shingles/products.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi, thank you for the review!

Joe
Joe
1 review Hamilton, ON
10/10

New Roof

Jason and his crew did an awesome job, excellent quality work. There were other quotes that I received that were way more $$$ for the job. Also, Jason's quote was complete, there were no added surprises like other roofing companies pulling that game. Highly, highly recommend Gateway Roofing!

Approximate cost of services:
$8,000.00
Was this review helpful?
Ernie
Ernie
1 review Hamilton, ON
8/10

New roof

They did a great job on the work itself and where finished in 1 day. The only issue I had was when they had already started the work they told me it would be an extra $600.00 because they didn't realize there was an extra layer of shingles, so more work. When I questioned them I was told they didn't actually come out to see the roof and quote that way they used google earth (or something like that) to look at it that way and quote. So if you call them for a quote make sure you tell them if you have more than 1 layer on their already. Other than that they were great.

Approximate cost of services:
$5,000.00
Was this review helpful?
rwsevigny
rwsevigny
1 review Caledonia, ON
10/10

Roof

Jason was awesome from start to finish. Great crew with him and did a great job! I have already recommended him to 3 people. He is busy but well worth the wait!

Approximate cost of services:
$8,000.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gateway Exteriors

Gateway Exteriors is dedicated to providing the best service, and they do everything they can to make sure you are completely satisfied with the work provided. Using the latest industry-approved practices to reinforce vulnerable and weak areas so your home is protected long after the work is done.

Asphalt shingles may be our specialty, but we are also experienced in eavestrough, soffit, fascia, siding, windows, doors, attic insulation, skylights, and much more. A harsh climate, bad architectural design, inadequate roof ventilation, and lack of insulation can disrupt the function of your home, causing roofing and waterproofing products to break down prematurely. We will identify these issues, educate you with a proper solution, and provide a written estimate.

CATEGORIES
Roofing, Gutters & Eavestroughs, and Siding
SERVICES
Roofing, Siding, & Eavestrough
BRANDS
GAF, Velux, Lomanco, CertainTeed
SPECIALITIES
Roofing, Siding, & Eavestrough
WEBSITE
https://gatewayexteriors.ca/
YEAR ESTABLISHED
2015
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, E-Trasnfer, Debit, Credit, Cheque
LICENSES
Master & Contractors License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10-15 Year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.