Thanks a lot for the positive words. Really appreciate the great feedback.
Stephen thanks for taking the time to write this review for us. Been a great 2019 and looking forward to an even better 2020.
Hey Mike,
We really appreciate working with you and every one on the team. This one came out great and we're excited for many more.
1st and 2nd floor hardwood installation
Joe thanks a lot for writing the review for us. We love working with you and every one on the team. An incredible PM delivering an amazing product makes our job that much easier.
Shemina you're the best. From start to finish myself and the whole team really enjoyed working with you. Call me when the place is all done! Need to come by and check it out. Thanks again.
Thank you so much for the kind words Mike. Please working with you on this one.
Stairs, flooring, baseboard and trim
Hey Michelle, thanks for writing this review. We completed this project for you in the summer of 2017. I will address all of the points above and add some of our own.
1. With regards to cutting inside the house - that is correct, we set up our tools in one bedroom and used that one space to cut through out the project. This was never an issue until now. There was no kids or any one living inside the house as there was a few weeks that was allocated for construction.
2. There was a team of people working on your property and not just one person. Installer, re finishing team, stair install team, painters, etc. This is going back a while now but there was at least 7-8 people who worked on your place.
3. Loose shoes on spindles - it is possible we could have missed a couple of screws when fastening the shoes. We would have been happy to come out and tighten them up for you.
4. The major issue on this project arose when there was some caulking left on the walls above the baseboards once everything else was complete. Totally agreed that it was our fault , you asked for a discount for the inconvenience and we happily agreed to one.
Everything above being said we are quite disappointed by the review. Reading the almost 80 reviews we have up on HomeStars we do always try our best to ensure our clients enjoy their experience working with the whole Premier team. Sometimes issues do arise but we are always happy to address them quickly and professionally. You still have our contact info, please feel free to reach out to us any time and I'd still be happy to schedule in a time to address whatever it is you're not completely satisfied with on your stairs.
Thank you so much for the kind words. We are happy that you are delighted with your new stairs, and enjoyed your experience with Premier. :)