Watershed Roofing

Skylight Installation & Repair
Brantford ON N3T 5M1
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Reviews for Watershed Roofing

Average customer rating:
9.8 10 (68 reviews)

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Bret in Guelph in Guelph
Bret in Guelph in Guelph
1 review Guelph, ON
10/10

New Roof Replacement

Watershed Roofing removed and replaced the asphalt shingles on my two story house. They inspected my roof condition and applied Rhino Roof underlayment on the entire roof surface. They also installed a roof vent for my washroom fan as well. They were actually able to begin work sooner than the expected and completed the job on time. They were extremely professional and left zero mess. The cost was exactly what was quoted and they used superior products to their competitors. I would highly recommend Phil and his crew.

Approximate cost of services:
$5,500.00
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Company Response

Hello Bret
Thanks for the great review!
It was a pleasure doing the project for you
Take care
Phil

kapitanpb
kapitanpb
1 review Brantford, ON
10/10

New roof

Very prompt service, exactly as quoted price. Very satisfied with their service and happy that they are a local company.

Approximate cost of services:
$3,000.00
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Company Response

Hello Mr B
Glad to hear you were satisfied with everything
Hope all is well
Thanks
Phil

Brad H.
Brad H.
1 review Brantford, ON
10/10

new residential roof by Watershed Roofing

My 1300 square ft house needed a new roof Phil dropped by some 75 year premium quality tile samples. Dave and his crew showed up and completed the entire job in one day which was about 12 hours. The job site was completely clean I couldn't tell they were even there. 4 years lately the roof is still perfect.

Approximate cost of services:
$5,000.00
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Company Response

Hi Brad
Thank you for those positive words.
Just a point I should clarify is that the shingles are a 50 year pro rated laminate shingle.
The first 10 years are warrantied 100% material and labour after which the material has another 40 years of prorated warranty
Great products excellent warranty
Glad to hear you were happy with everything
Thx
Phil

Chad
Chad
1 review Cambridge, ON
10/10

Roof replacement

Great job! Extremely happy with the work. The roof looks amazing. Phil from Watershed was a pleasure to work with. Gave me a quick schedule and showed up when he said he would.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Chad
I'm glad we were able to get your job done on the schedule that you were looking for.
Your roof really looks great now with architectural style shingles
Thanks
Phil

Jason in Brantford
Jason in Brantford
1 review Brantford, ON
10/10

Great new shingles, helpful, fast and courteous

A wind storm stripped our shingles and Phil and his team helped us through the process of getting new shingles. They explained all our options (patiently) and helped us choose what was right for us. They were in and out in a day, and they cleaned up every nail and every scrap. The roof looks great, and they even helped us to match our shed, even though we missed mentioning it when the job started. I highly recommend them!

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Jason
Thanks for the kind words
We really enjoyed working with you
Take care
Phil

Mike in Guelph
Mike in Guelph
1 review Guelph, ON
10/10

Re-roof

We were very happy with the service and final product from Watershed. They arrived when they said they would, and were done on time, and as quoted. The entire roofing crew were courteous and the business side of things very professional.

The job involved stripping the old shingles, inspecting the plywood to make sure it was in condition to last, and then the install including proper ice shield under the shingles.

I highly recommend Watershed for residential roofing.

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hello Mike
It was a pleasure working with you
You are a very informed and knowledgeable customer
Call us anytime if another project comes up
Thanks
Phil

Alex in Toronto
Alex in Toronto
2 reviews Oakville, ON
10/10

New Roof, Soffit, Fascia and Gutters - Great Job

Watershed Roofing did a superb installation for us in southwest Oakville, which included a new roof/shingles, as well as new soffit, fascia and gutters. Phil was extremely responsive and eager to help, and provided my wife and I with some great recommendations; we decided to change the look of our house by changing the colour of the gutters, soffit, shingles etc to black. We're delighted with the new look, as well as the new materials which should endure for a minimum of 20 years.
His team of installers were prompt, friendly and efficient, and they did a great job. I have a history in the contracting business - specifically HVAC - and I can comfortably say that I would recommend Watershed and I would use them again myself.
Phil is a pro, as is his entire team, and we were very happy we chose to use his services.

Approximate cost of services:
$13,000.00
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Company Response

Hi Alex
I'm glad you were happy with the final results
Your house looks great with these changes
Thanks for the positive feedback.
It was a pleasure working with you
Take care
Phil

lpetersfairview in Hamilton
lpetersfairview in Hamilton
1 review Hamilton, ON
10/10

Flat roof

Well, we are completely happy with the work that Watershed roofing did for us. Phil came and explained in great detail the materials that would be used and the process of installing the new roof. He came exactly when he said he would and started the job exactly when he said the crew would start. Tyler the foreman was very knowledgeable and called us up to the roof to show us how much damage had been found and explained what he was going to do. The entire crew was very friendly and worked hard from 8:00 am until dark. They not only did what they said they would do but over and beyond that. They left the property clean EVERY DAY. Tyler even had to spend 3 hours shoveling and breaking the ice off the roof prior to starting and never complained once. GREAT JOB, VERY HAPPY , AND WOULD NOT HESITATE TO RECOMMEND THIS COMPANY.

Approximate cost of services:
$19,000.00
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Company Response

Thank you lpeterfairview for the nice detailed review...We value your time and appreciate you taking the time to understand the process we employ to make it a great experience for you- the client!

Private User
Private User
Private User reviews Brantford, ON

First Review

0/10

Roofing

I gave the owner Phil money to complete a project and for six weeks he continued to make excuses and never completed the project. After six 2 months of having my money and hearing his excuses he then decided not to do the project at all and then all I received was a text message- no phone call or professional courtesy at all. Very unprofessional company no communication skills and will not hold up to the contracts. Do not hire this company if you would like a job now.

Approximate cost of services:
$2,800.00
0 of 1 people found this review helpful.
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Company Response

Hello, I am Phil M and I am one of the owners of Watershed Roofing.
I was the person that quoted this Skylight replacement.
The customer signed back the quote on Jan 5th 2017 and sent a deposit via etransfer Jan 10th 2017
This is common practice as once we order the skylights we are committed to pay for them.
When I spoke to customer on the phone I was very clear that we couldn't install during cold and snowy conditions but that quite often we do have windows of warmer conditions in late February and for sure in March.
I scheduled someone to do a precise measurement of Skylight in early Feb when weather permitted.
The order was placed and the skylights and flashing kits were picked up early Feb and stored in our shop.
After the middle of Feb there was a window of better temperatures coming so I instructed crew to move skylights to front area of shop.
One of the crew mentioned that he thought that the flashing kits were the wrong size?
After investigating it turned out that not only the flashing kits were the wrong size but so were the Skylights

It turned out that the order desk had reversed the measurements and the skylight were wider than they were long?
I have never seen this happen before!
I reordered the skylights immediately and sent a text to customer apologizing for the error and delay and offering a refund of deposit if customer wanted
I explained that it was a mistake and that I took full responsibility for the error

The response that I received caught me off guard!
I found it insulting and offensive.
I did not respond immediately as I prefer to think things through

The next morning Feb 22,2017 I etransferred the customer's deposit to them and then sent a text to customer that I felt it would not be possible to complete the project given the situation

This situation was regrettable and mistakes were made and I wish they hadn't been.
It is not the result that Watershed Roofing wanted
Respectfully, I standby this decision

Thank You

Phil M

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watershed Roofing

At Watershed Roofing, we specialize in Residential and Commercial Roofing including Shingle and Flat Roofing in Southern Ontario including Brantford, Burlington, Hamilton, Cambridge and KW. Our experienced and professional teams have extensive experience with industrial, flat, and shingle roofing, and we take pride in our attention to quality and customer ...
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