Stars A1 Maid Service

Highly recommend A1. Clinton is unfailingly responsive and accommodating on the administrative side. Elma is very thorough, pleasant, and reliable. Lived solo in a bachelor pad when I started with A1 and now live in a house with my wife, daughter, and two large dogs. A1 has been the perfect service provider for both households.

Andrea is amazing at cleaning my house. She is trustworthy, always punctual and does a great job. When I needed extra help with my move, Clinton at Stars A1 Maid Service and Andrea were great. I could not have done it without Andrea and Jennie helping me. I highly recommend this company as they are easy to deal with and provide quality service. Thank you to all at Stars A1 Maid Service!

I have been a client of A1 Maids for the last eight months and I have had a positive experience. My cleaner, Rockel, is very reliable, trustworthy, and she does a good job cleaning. It's a big relief to come come to a clean house. The manager, Clinton, has been very responsive and flexible if I have had to make changes to our regular cleaning schedule. I would recommend A1 Maids.

Stars A1 is a reliable, consistent, cleaning service. Have been using the service regularly for almost 2 years and have been happy with the results. Booking is easy and quick and cost is reasonable.

I have been dealing with A1 for couple years and always been very satisfied with their work. Staff is very friendly and professional , Rockel did a great job in the last cleaning and left the place spotless. Would definitely recommend their services.

I receive offers occasionally from Stars A1 Maid Services, as I contacted them initially. Affordable, nice people and easy to book. They are flexible and usually available on short notice. I totally recommend them!

I bought a bunch of coupons for Stars A1 Maids to call them occasionally, but after their first coming, I decided to never call them again and to let the rest of the coupons just expire.

As first, their cleaning ladies are not professional cleaners. Seems that they send whoever they can get in touch with that is willing to go and clean, flimsy work, very slow and disorganized.
Second, you cannot leave them in house and go, unless you are willing to take a chance to have water spilled over hardwood or something similar happening.
Numbers tell the best: for 3 hours less work was completed then my cleaning lady normally does within one hour and quality of work was incomparable too. I paid $45 to them, while her hour is $20.

I'm so happy with their service. I found out about the company through their ad on craigslist, I went to their Facebook Page and liked what I saw and decided to contact them. The manager is very friendly and took his time booking my appointment. I was actually late on the day of the clean and showed up about 40mins after I was supposed to. The cleaner, Sylvia was waiting for me. I was so surprised. She did an amazing job, my place never looked so good. She even did extras, washing my walls, and folding my clothes. These people are definitely my cleaners for now on!!

HORRIBLE CUSTOMER SERVICE!

I didn't even get past the initial booking stage with their Manager Clinton Noel.
I emailed A1 and clearly stated that I wanted to book two sessions, he responded and only addressed one of the booking.

I responded, let him know that I had a TeamBuy Voucher and asked him to address the other date that I wanted to book. He responded and told me that the cost would be an additional $76.80 on top of the voucher and that he would send two cleaning people.

I let him know that I wanted to stay within the parameters of the TeamBuy voucher. I provided my contact information and also gave him a call later in the day to confirm the potential dates. He mentioned he was out of the office and get back to me later in the day.

When he finally responded to my email he wrote, "Let us know a week after you moved in so we can book you in. Move in cleanings start at $90/3H for 1 cleaner."

I responded to his email and let him know that I was frustrated and I clearly indicated what I wanted done - stay within the parameters of the TeamBuy voucher (3 hours of cleaning) and I would like to book two dates. I let him know that whatever gets done, gets done, whatever doesn't get done is fine.

I followed up with a phone call, as I did not hear from him all day. When we spoke on the phone, he told me that what I wanted done could not be done with just the voucher as it is more work to clean a house prior to move-in. I let him know that I just wanted someone to go to the house and whatever gets done, gets done. He continued to argue with me and pretty much told me I was being unreasonable because I wanted to stay within the parameters of the TeamBuy voucher. He would not listen to what I wanted and just yelled at me over the phone. I finally hung up on him and proceeded to call TeamBuy to get a refund.

I wish I read the other reviews prior to purchasing the TeamBuy voucher, as I am not the first person to have a negative experience with them.

I used this company once as they were having a special offer for reduced fees. They did not come for the first time, but we rescheduled and two women showed up. They did work hard but as they had never seen my place before, they didn't do as totally athorough job as I would have liked. However they were pleasant and they tried.