Renov Action Home Improvements Ltd.

Doug, our salesman, gave us a professional presentation and made a believer out of us the first time we met. The new insulated siding and new windows have made our house substantially warmer and quieter, all work was completed with professionalism, demonstrated expertise, and a caring attitude exceeding our expectations.

We love our new front door and Luc even did extra work that he did not charge us for (hanging closet doors). That gesture was greatly appreciated. It is very rare to see the actual owner of the company on the job site every day making sure that the customers needs are being looked after.

We feel fortunate in having found a company that offers superior products, presented and installed by superior staff.

The aluminum siding on our home was in desperate shape and in need of replacement along with a number of windows. During our search for a contractor for the job we were attracted to the insulated vinyl siding only offered by RenovAction Home Improvements as well as their line of high quality windows.

We were impressed that Luc Lachapelle himself as the owner of the company came to provide us with an estimate and felt reassured from the beginning that the quality of his products, workmanship and most importantly customer satisfaction was his most important concern.

Luc and his crew were the utmost professionals during the entire renovation process. He also went above and beyond by taking it upon himself to redo a roof and exhaust fan problem we were having from a previous installer. In the end the new siding and windows have provided our home with a warmer, quieter, durable as well as a beautiful new look!

Luc's slogan " Action speaks louder than words " couldn't be more true and is a quality I believe is hard to find today.

We couldn't be happier!
Chris Schouten

I just want to express our family's appreciation for the pleasant and professional manner with which our roofing contract was fulfilled. Not a single demand, suggestion or request no matter how small or difficult was ignored, pushed to the side or put off as is so often the case once the contract is signed.

I suppose our job was in many ways no different than most, however our veranda was very challenging with its five skylights spaced equidistant across the front and the preexisting roof vents evenly spaced across the rear of the roof. Every effort had to, and was made to place and orient the standing seam sections through the skylights to provide exceptional snow, self clearing, with a visually striking appearance. It turned out beautifully.

I (we) want to thank everyone from Andi, the goto gal Friday in the front office to Luc, the head hauncho to Corey, the crew chief and Matthew, his right-hand man for a job so well done.

Luc and his crew did an outstanding job at my home. From our first meeting, to the completion of both the siding and replacement of my roof, Luc went above and beyond my expectation. He and his crew answered any and all my questions, the work site was kept clean, and his commitment to his workmanship was outstanding. They arrived, and started when promised, and the bill was exactly what they said it would be. I was so impressed with the work that I hired Luc to repair and replace the roof on another house.

In 2011, we renovated the exterior of our house, and hired RenovAction to replace our old siding with “Prodigy Insulated Siding”. It turned out to be quite a wise choice.

Not only did we notice and appreciate the added insulation and sound-proofing advantages that the siding added to our comfort, it was the added protection that we were not aware of, at the time.

In the month of July 2012, a freak hail storm hit our area with hail, the size of golf balls. Needless to say, in minutes it caused a lot of damage in our neighbourhood. Broken windows, dented garage doors, destroyed roofing and many punctured sidings were a common sight. Yet our siding was unscathed: no holes, no dents.

Our perplexed neighbours asked us: “Why is your siding not affected by the hailstorm?”. We simply told them that RenovAction had replaced our old siding with “Prodigy Insulated siding”.
A great product and job well done.

In the summer of 2010 I hired RenovAction to replace the vinyl siding that had been installed during my home’s original construction approximately thirty years ago.

I have nothing but praise for the entire process starting with the initial presentation and visual inspection which was conducted by Mr. Luc Lachapelle, the owner of RenovAction.

During this meeting the work that would be conducted was explained clearly and a detailed breakdown of the cost was provided by Mr. Lachapelle. This meeting was held in June, with work scheduled to begin in August upon delivery of the required materials.

Work began in late August and was performed by a team of two or three who expertly dismantled the old vinyl, repaired all rot damage caused as a result of leaks in the old materials and who finally installed the new vinyl. I must also commend the workers’ professionalism, work ethic and cleanliness. In addition to being technically sound, the final result was also more esthetically pleasing that the original appearance was at its prime.

Furthermore, at any point in this process, Mr. Lachapelle or his workers were always willing to answer any questions about their work in a patient and professional manner. Mr. Lachapelle was regularly onsite further enhancing my confidence in his company.

Following this work, I have found that the house heating is not required as often, and also for shorter periods of time. In addition I have found that the level of outside noise which permeates the walls has been greatly reduced.
I would not hesitate to highly recommend the services of RenovAction for any renovation work

We had our roof replaced by RenovAction in May 2013 and have nothing but praise for the service we received.

In addition to the roof work, RenovAction provided services to address some insulation issues in our garage. The work site was always left in a clean state and the workers were extremely pleasant and answered any questions we posed. This is a change from other roofing companies who have left numerous nails behind on our lawn.

The work was inspected on a daily basis to ensure that we were pleased with the progress and to address any issues that may have arisen since the last visit.

We will definitely recommend RenovAction Ottawa to anyone interested in having their roof replaced.

We met Doug and Tony here at the trade show in April. We had been thinking of getting new siding and fascia for our home. Being built in the 70s we were not sure what the state of insulation etc. was behind the old aluminum siding.

The product we chose was Prodigy a siding with insulation built in. From the start after our meeting with Doug and Tony we felt we were in good hands. They were very professional in their presentation of the product and assured us that the owner of this company Mr. Luc Lachapelle was a hands on kind of guy.

When the project started it was the worst June for rain in years. The tear out and installing crew persevered through the weather and did just a wonderful job. Andre who was the head installer was so particular about his job. You can tell he cares about every little detail. There were a few different guys with Andre. Perfect gentlemen from start to finish.

Luc Lachapelle was on the job site daily as promised checking with us and his crew to make sure things were going well. We have never experienced such a caring individual and he is the owner of this great company. He always talked to us to see if there was anything we were concerned about and we felt we had made a friend.

To say that we were pleased with RenovAction is an understatement. They did an excellent job from start to finish even putting up bird feeders for us which was not part of their job description.
We would recommend them for any home improvement job and we would hire them again in a heartbeat.

Over the years Luc Lachapelle, owner of RenovAction, has facilitated the installation of new exterior doors, numerous windows and a year ago he came in on a Saturday to fix up the abysmal work done by a drywall contractor. Most recently, he planned and executed the construction of an apartment in my basement. This was not a small job; it included an architect, an engineer, numerous permits and meetings with the City of Ottawa building inspectors. There was a substantial and complicated subcontract involved and Luc kept a close eye on that as well. He even went so far as to absorb the costs when, during the first inspection, the building inspector told us we had to change our lighting plan. It wasn't his fault, it wasn't my fault, just one of those things but he stood by his work.

Luc Lachapelle is a contractor who is serious about the quality of the work and materials that go into his projects and about giving his clients what they want. He takes the time to explain the ins and outs, he's realistic about costs, timelines, and he's on the jobsite every day, more often than not helping out his workers if they need it an extra hand. Over the last ten years I've never come home to a dirty jobsite, even in the middle of drywall when the guys leave at the end of the day they've swept up and removed their garbage. If something unexpected comes up he finds a solution right away.

There are a lot of contractors out there, people who might do a good job or might not. There is nobody I would trust to work in my home other than Luc because experience has taught me you get what you pay for and this man is worth his weight in gold.