Horizon Plumbing And Piping Systems

Amazing team to work worth, these guys are true professionals! They respect your home, down to earth and brought me coffee! Highly recommended!
Text message notifications when they are on the way, arriving, and when they left so you know how long they are at your home!

Marc was great, very professional - he told me the time he would arrive and showed up on time (7am - as I'd requested) - there was no waiting around for a 4 hour block of time as some other companies had required. He completed the work quickly and efficiently and cleaned up afterward, all for a very reasonable price (he charges by the hour). I will definitely use him again if the need arises and would highly recommend him to others.

Required a plumber to fix a leaking pipe in my basement rec room that caused me to have a flood. Shopped around and Horizon called me (through Homestar) I was thrilled with our conversation as he gave me a better idea of what I would be paying and what was involved.
Had the technician "Phillip" come over today as scheduled. He did a fantastic job and explained everything to me. Also took the time to suggest some things I could do to make my home safer. I really appreciated his advice along with being so pleasant couldn't ask for a nicer guy. Thanks! You will be my "go to plumber" from now on. Sue Clost

Horizon was competent and efficient in finding the source of the leak from our upstairs shower, and fixing our kitchen tap. Because the problem with the shower was ultimately not caused by plumbing (and therefore could not be fixed by them), Marc followed up the next day and decreased the amount we had been charged. It was great to see Marc keeping an eye on all the work being done by his business, and ensuring his customers were treated fairly!

Was repairing a leaking toilet and discovered that the flange had broken at the closet bolt channel. Looked at repair options but thought that the flange would need replacing; something beyond my comfort level. Marc came out and explained why a repair ring would be sufficient, then installed one. He provided me with a much better understanding of the system, the proper way to repair and reinstall the toilet and flooring. Very pleasant and easy to deal with.

Philip from Horizon came to replace my kitchen faucet at the end of May. He was punctual, very nice to deal with and very efficient. He did a great job. He ended up also replacing a valve that was about to go (saving me some future grief) and he gave me some really great general plumbing advice. The price was very reasonable for the quality of the job. Thanks so much Philip and Horizon!!

We were extremely pleased with all of the work performed by Horizon Plumbing and Piping Systems. From the initial consultation we felt very comfortable as Marc walked us through the entire process. During the build, Marc was quick to respond to all of our questions and made suggestions that ended up saving us time and money. We are more that satisfied with our end result and will definitely call upon Horizon Plumbing for any future work to be performed. On time, on budget and very professional..... what more could we ask for?!! Thanks again to Marc and crew for playing a big part in making our dream build come true.

*I will also add that they were quick to retrieve my wife's wedding ring when she dropped it down the drain! - Life saver Marc!

Disappointed (no more (see update below). We had Horizon plumbing come over for a clogged basement sink and tub. Nice guy, did the job but lasted only about 2 months. It is still clogged. Called them back to see if the work was under warranty and if they could come back. We contacted them 3 times, got 1 short email then nothing. I understand it is a small repair, maybe not worth the trouble to come back but at least, contact me to let me know. We will contact another plumber.

***** Update****
Marc Rainville contacted me to come in to fix the problem. He did this morning. We discussed the "communication/disappointment issue" and got things straightened out. I'm glad I gave him a chance to make things right. Now as for the plumbing issue, he explained what was the problem and he fixed it in no time. He offered me a refund but I refused cause all work deserves a pay (food, a hug but in his case money and a little advice lol). For contacting me so quickly and making it right, I decided to change the rating. We will most definitely hire the company again, if there is ever a need.

Hi,
Marc was extremely professional and showed up for the work on time. He is very easy to deal with and I was impressed how he was able to diagnose the problem and fix it quickly. It was peace of mind for me and I was able to get on with my day. I would highly recommend them for your plumbing needs. Ian Bales

We hired Marc to do a camera inspection of our swear lateral in our 100 year old home. Marc was very thorough and he did the work in a way we could observe what was going on while providing us with a detailed explanation of the situation. He took the time and care to answer all our questions and to provide us with honest feedback about the risks and what would be required for further work. Marc gave us a very cost effective solution, to wish we are grateful. The only minor difficultly we had was scheduling a time to meet for the work, but that maybe because of technological challenges and the company being in high demand. Horizon plumbing is very price competitive and we will definitely be hiring Marc again for future work.