My City Movers

Moving & Storage
Surrey BC V3S 1S9
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Reviews for My City Movers

Average customer rating:
9.4 10 (244 reviews)

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debbiejanes
debbiejanes
0 reviews Surrey, BC
1/10

Not a satified Customer at all

1st do not have movers hand you a review at the end of the day to fill out!! Great Grandparents dishes broken, not replaceable. Packed boxes onto a wire closet organizer and it broke right out of the wall. Our dresser and floor were damaged for our bedroom. Family pictures in frames broken (3). Wine glasses broken. A Canvas picture damaged. Our outside patio suite glass table top was left in the garage at the old house and we had to go back and get it. It took 7 3/4 hours and we were quoted 5 hours, 1400.00. They sent us 3 guys, they called in another guy for 2 hours he had to leave and they called in another guy for 2 hours. Not happy at all!

Approximate cost of services:
$230,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you, you have never filed a claim to our company, never provided any pictures of any damages. On the moving day you left a great review on the paperwork and signed it, even tipping all the movers with your credit card. If you want to be taken care professionally and according to Terms and Conditions please file a claim to info@mycitymovers.ca ruther then asking the company to refund the tip that you gave to movers or you will start posting reviews - this way of dealing with claim is very unethical.

bdominick
bdominick
0 reviews Surrey, BC
10/10

House Move

The crew arrived on time and introduced themselves, them immediately set to work. I can only say it was an exceptional experience. They were friendly, informative, professional, courteous and obviously very experienced as movers. As representatives of My City Movers, they were exemplary and I can only say thank you for making our move a stress free experience. I cannot recommend them highly enough, 5 star service from a 5 star crew.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for 10 star review!
We will share this with the team to let them know to keep up the amazing work!
We wishing you all the best in your new house, My City Movers Team.

trobertson.travelonly
trobertson.travelonly
0 reviews Toronto, ON
10/10

Excellent movers!

The movers you sent us were stellar. They worked so hard and fast and were very professional and very nice guys. We were so pleased with the job they did. 

Thank you for making our move as easy as possible! I'd recommend those men to anyone and will definitely drop your name if anyone asks for a recommendation.

Approximate cost of services:
$1,700.00
1 of 1 people found this review helpful.
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Company Response

Hi Tracey,
Thank you so much for taking the time to write a such kind words to us.
We were happy to help and make your move as easy as possible.
Your review and satisfaction mean the world to us!
We wishing you all the best!
My City Movers Team.

Private User
Private User
0 reviews Vancouver, BC
10/10

Home move from West Vancouver to Duncan on Vancouver ISLD, BC

The team could not have provided a more professional service. Throughout my life I have had many moves. This move was the only one that was exactly on time & EVERYTHING arrived in perfect condition.

The gentlemen were not only very careful, but very pleasant. They were a great team together. The manager could not have been more capable. Thank you!!

Approximate cost of services:
$2,800.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for taking time to write review for our company. We are so glad you chose My City Movers as your service provider. We wishing you all the best in your new place. Have a great day!

Private User
Private User
1 review , ON
8/10

Smooth Move

The crew arrived early to start the move. They handled our furniture with care and were pleasant to deal with. They are a larger company so they have more available dates than other movers we tried to book.

Approximate cost of services:
$1,700.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to leave us a review! All of us here at My City Movers are glad to have helped with your move. All the best from My City Movers team.

Private User
Private User
0 reviews Toronto, ON
10/10

My city movers

Best in the town. Co-operative and best work done by the staff. Easily carrying heavy loads. On time faculity really enjoyed seeing them moving safely

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for a 10 star review! We wishing you all the best, My City Movers team!

Private User
Private User
Private User reviews Surrey, BC
10/10

My City mover Rocks

i booked this company last week and it was so smooth and easy going team that helped me to move my 3 bedroom house.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for 10 stars review! We wishing you all the best in your new house, My City Movers team.

Private User
Private User
Private User reviews Vancouver, BC
5/10

Great move, horrible fee estimate

Movers were excellent - friendly, careful, very good. Nothing broken, no scratches. BUT, the cost for the move was MORE THAN DOUBLE the estimate they provided. When I complained they said an estimate is not binding and is just an estimate, and then blamed me for not being organized. When they gave the quote I thought the quote seemed low but they said 'we do this all the time' - that sounds quite different than 'our estimate is not binding'. Oh well - great move but now I'm stuck with a huge bill I wasn't budgeting for... So move was 5/5 but service was 0/5 thus the 5/10 review.

Approximate cost of services:
$9,500.00
1 of 1 people found this review helpful.
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Company Response

We really appreciate your honest feedback. Thank you for your understanding, but we did an estimate on moving services and packing your kitchen as you were going to pack your house yourself. 2 days prior to your move you called and asked to bring more people and even a truck with packing materials as you were not able to deal with it.
We did everything for you, as per your request and now having hard time getting your understanding on the simple fact that there is a difference in price between packing a kitchen and full 5 bedroom house.
Thank you kindly.

Private User
Private User
Private User reviews Surrey, BC
10/10

Moved furniture to two different locations.

The two workers were efficient and took great care. They were appropriately masked as the move took place from a seniors home.

Approximate cost of services:
$800.00
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Company Response

Thank you very much for taking time to write a review for our company. We are so glad you chose My City Movers as your service provider. If you need anything further in the future, please do not hesitate to call us.
Have a great day!

Private User
Private User
0 reviews Chilliwack, BC
10/10

Outstanding service

My City Movers were very professional and handled our items with care. As Vancouver rush hour was approaching they even had another truck arrive to ensure our extra items could be moved that day and in a timely manner . I would use this service again and highly recommend this moving company.

Approximate cost of services:
$2,400.00
1 of 1 people found this review helpful.
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Company Response

Thanks for taking the time to share your opinion on My City Movers. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will strive to deliver great experiences consistently, please do call us again if you need any packing or moving services. All the best from My City Movers Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about My City Movers

MY CITY MOVERS LTD is one of the fastest growing companies in British Columbia, all due to the exceptional service at a very affordable price. As Movers in Vancouver we provide packing services, local and long distance moving, delivery services within the Lower Mainland, storage, overnight storage and more..Our moving team is dedicated to working with you personally form the early stages of your move to move in day, we ensure a smooth and stress free relocation.
Please call us anytime!

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Toll free: 1833-MCM-MOVE/1-833-626-6683

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Cell: 778-886-7271

CATEGORIES
Moving & Storage and Self Storage
PRODUCTS
Moving, Relocating, Packing, Unpacking, Wrapping
SERVICES
Local moving, Long distance moving, Residential moving, Commercial moving, Piano experts
BRANDS
My City Movers
STYLES
Customer Service
SPECIALITIES
Commercial, Residential, Household moving, Grand Pianos
WEBSITE
https://mycitymovers.ca
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cash, Visa, Mastercard, Amex, Money transfer
LICENSES
SURREY BUSINESS LICENSE
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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