Window Rama By Paul

My issue is with after sales service.
The job was completed in May 2017.
I had an issue with closing a patio door in Jan/20.
Calls to the Co since early Jan/20 and have been unable to get any service.
Very poor after sales service.

Everything went well in regards to the price, quality and installation. The windows were actually better quality then I expected for the price and the installer did a great job on installation. The only small issue I had was not knowing that the price would be more than the advertised price because the home had storm windows and lead based paint. Paul did help me out by finding a coupon to offset some of the extra cost which I appreciated. I have no complaints so far.

We replaced 8 of the windows in our house with WindowRama and everything went great! We got quotes from several different companies, but WindowRama was by far the best offer. Our windows were installed within a month and they really improved the look of our home.

I would definitley recommend this company. Paul was my point of contact from start to finish. He was flexible with my schedule, easy to reach and replied to me promptly whenever I sent him a mesage. The installers were very friendly and curteous. They did a great job of cleaning up, I wouldn't have even noticed they were there! The windows look fabulous and were a great value for the money. I shopped around with other window companies and Windowrama were the most affordable and had a great product. Thank you so much!

I received two estimates for 3 replacement windows in my home. The two estimates were extremely close for almost identical products. However, the winter sale that they had going on for Windowrama made their estimate more appealing. Receiving the estimate was easy and no pressure at all. I received regular communication from our sales rep offering progress of our order. The installation of the windows went very smoothly. The installers were extremely neat, thorough, and cleaned up absolutely everything. They even took care to not trample my Spring flowers under one of the windows. I'm very happy with the quality of these windows as they're easy to operate and easy to clean.

I called WindowRama because of the great reviews on Homestars. Andre (the sales rep and coordinator) came to my house and showed me the product and explain the process. I told him I didn't want a lengthy sales pitch as I knew what I wanted. He honored my wishes. He sent the installer Gary out to measure the windows. They go them ordered and set up a date to install. Gary and his team Vlad and Justin came to install them. They were very professional and very hard working. They installed the windows cleaned up the mess and were gone in two days. Gary and his team are very good at what they do. My new windows look awesome and I am very pleased with them. The ease of raising and lowering them is great. I definitely recommend WindowRama with this team. So thank you Andre, for the email updates through the process and to Gary, Vlad and Justin for doing a great job installing.

My experience was great from the very beginning. Paul came out to give me a quote and show me a sample window. He was very professional. He was also very responsive when I asked for updated quotes based on the various options available. The installation team was great. They showed up on time and got right to work. At the end of the day, my windows were installed and my place cleaned up. Also, one of the screens that came with the window was ripped from the manufacturer. Instead of installing it and letting me find out about it later. They told me about it and took the screen back with them. When the new screen came in Paul came out and installed it. Throughout the whole process I was given weekly progress reports letting me know when I could expect things to happen. Overall it was a great experience.

Everything went great. Paul arrived on time for the presentation, was very thorough and answered all questions with expert knowledge, and best of all NO PRESSURE. He kept us informed throughout the order, manufacturing, and installation process. The installers were all polite and did their best to minimize any disruption. They arrived and finished on time, cleaned up after themselves, and the finished product looks and works GREAT.

Everything from the first meeting with Andre to the final product was excellent. We shopped around quite a bit and got a few quotes. Windowrama had the best prices, without a doubt, and also had a quality product. Since "the prices never change" there were no scare tactics to sign the dotted line on the first meeting or a bunch of solicitation phone calls. Every window, no matter the size, cost the same. We also saved hundreds of dollars on the sliding glass doors by using a coupon that we got from them in the mail.

We contacted WindowRama about replacing our windows and within a week the representative was here to show us what they have to offer. We were impressed with the quality of the 2400 Series windows and the many options that were available. We were given a quote and since we had budgeted that amount (not expecting to replace the patio door) we decided to place the order. It was like getting the new patio door for free. The installers arrived to take measurements a day or so later. We were told it would be 4-6 weeks from the time we placed the order until the actual installation. Each week we received an email with the status of our windows. Near the installation date, we received instructions on how to prepare the area around the windows to help the installers. The installers arrived and had the 8 windows and door replaced in a little over 7 hours. They cleaned up after the installation and showed us the features of the new windows. Piece of cake! We probably won't be able to notice energy savings until next winter since we don't use air conditioning much, but we were surprised at the difference we noticed immediately in how the windows have made the house so much quieter. The annoying sound of dogs barking is practically gone! We're thrilled with the ease of operation of the windows and that I'll be able to clean both sides without having to go outdoors. Lots of nice features. I definitely recommend WindowRama. High marks for professionalism, communication/responsiveness, and quality of product.