I booked a move with Pacific Moving Canada after reading reviews on this website. I was moving my stuff from Ontario to Victoria. I was given a quote of $3240 for 5000 lbs., but I chose Pacific Moving Canada for the reviews.
On their website, they say that a rep will come to see all the stuff before moving day, and arrange everything. THIS DID NOT HAPPEN, SO I CAN ONLY SAY THAT THIS MUST NOT BE TRUE. They were very lacking in initiative regarding the move. They never contacted me by phone, only by e-mail, and then they e-mailed me at an e-mail address that I requested them not to use, twice.
On moving day, the truck arrived on time, the guys at the Ontario end were pleasant and competent. My stuff went into storage for a month.
I was present at the weigh in, but I never once received the information regarding the weight of the vehicle my things were picked up in. BEWARE OF THIS -- EVEN WHEN YOU ASK, YOU WILL NOT RECEIVE CLEAR INFORMATION ABOUT THE WEIGHT OF YOUR GOODS. THAT'S WHY I ENDED UP PAYING TWICE THE QUOTE TO GET MY STUFF DELIVERED.
Once out here in Victoria, I contacted the company to deliver the goods at end of July or beginning of August. This is when I found out that they are not a real moving company at all, on a national level. They contacted me to tell me that they were going to bring my stuff more than a week earlier than I could take it. I tried to make it clear that I was in the middle of renovations, and that it was not part of the agreement that they would bring the shipment to me when it was convenient for them. The threat came that they would ship everything back to Ontario. BEWARE- THEY HAVE NO STORAGE IN VANCOUVER, OR VICTORIA. YOU WILL BE FORCED TO ACCEPT SHIPMENT ON THEIR TERMS, NOT YOURS.
Suffice it to say that the shipment arrived when they wanted it to, on July 22. There was damage to a number of items, about $1500 worth. I didn't have time to assess all the damage in 7 days, so they refused to even consider a claim, even though they had that possibility.
To sum up -- damaged goods, high price without sufficient justification, truly awful customer service. I wouldn't get this company to move my garbage cans out to the curb. DO NOT DO A CROSS-COUNTRY MOVE WITH THIS COMPANY. YOU HAVE BEEN WARNED.