Terry Rowley Mechanical

I had a very unfortunate experience with this company. It started off very well, as, I contracted them for a furnace and A/C inspection, which they conducted professionally. A few months later, my A/C unit died, and, I contacted them to purchase and install a new unit, which they conducted and performed very well. I thought I had a good relationship with the company, and, I always look to direct business to companies that I've had a good relationship with.

When we experienced some leaking in our basement due to our water heater, I called them up, as their website indicated that they do various water services. I have a rented tank, but no service contract, and, I wasn't sure if it was something that they could do for me. They came by, took one look, said they couldn't do anything, and gave us a bill for $180 for the service visit, and required payment immediately.

Given the fact that I had given them a large amount of business in the months prior, I thought this was a very unreasonable bill for the service call (especially since they are located 5 minutes away). I have no trouble paying for a service call, but, this seemed very disproportionate.

I called the company, and, the service technician responded, and indicted that they would like to accommodate me with a reduced bill, but, the order to charge the full amount was provided by senior management, and, they weren't authorized to discount the bill. I explained that given the previous relationship, it seems like a poor decision to effectively kill our relationship over such an amount when no services were actually rendered.

While the people they employ seem capable and can be customer service oriented, the company philosophy seems very short-term focused, and, isn't looking to build a relationship with its customers. I'll be looking at other options for future HVAC work, advising others in my neighbourhood to do the same.

This joke of a company came to my house four times and still never fixed my a.c. I asked the owner terry to call me back but he cares little about happy customer do not pay until you know it's fixed if you must use them!!! Never use!!!! Run run run

Called to fix a/c. Came, said it was out of coolant and charged $450 to fix it. One month later it broke again. Called, claimed it was the coil that dog’s were peeing on it. Told him not possible, have female dogs, they squat and can’t aim up! So he said he would check on part. Called on Monday and claimed it would be $5000 to fix. Asked if it was covered by warranty, said no. Called Lennox, it was covered by warranty. Then they tried to screw me out of the warranty on the dog issue. Lennox sent inspector, explained we have female dogs and they don’t pee up! Inspector agreed that it had nothing to do with dogs, and it was covered by warranty. Don’t trust them, they tried to con me out of $5,000 for a warranty repair. Shame on them…..

Our furnace was about 30 years old and the airconditioner was 20 years old and we had to replace both. The government has incentives to replace old furnaces and make homes more energy efficient. Terry Rowley's people arranged for all the paper work to be done and the cheques were sent to us without any issues. The work was done efficiently and neatly. The new furnace has brought down our heating costs.