Silverline Exterior Solutions

This review replaces our previous review due to a demand made by Silverline’s lawyer. The demand letter states that it was our intention “to embark on a campaign to damage SilverLine's business by posting hyperbolic and inaccurate reviews on many highly-visible websites”.
It was not our intension to “lower SilverLine's reputation in the eyes of the public which could cause serious and irreversible damage to SilverLine's business.”
Everything that was mentioned in our previous review can be backed up with written and photographic evidence.
It was merely to express our experience in the installation of our windows so that others can have the benefit of learning from our mistakes.
We would like to state that in our experience dealing with this company has given us sleepless nights and put such a lot of stress in our lives!!!
This was largely due to miscommunication on both sides. On Silverline’s side it was due to the inexperience of the salesman and on our side was due to our unfamiliarity with construction nomenclature. (This was agreed by all parties at a meeting we had on October the 9th, 2019 at Silverline’s offices)
We chose this company because their quote was the lowest and they had good reviews.
One of the biggest mistakes that we made was not getting everything that was said and was promised written down or recorded. Make sure you understand 100% what you are getting. A lesson well learnt.

On numerous occasions, we stressed both verbally and by email that the trim around our windows was to be removed. Only after installing the new windows, over the trim, were we informed that the trim could not be removed. In our, and our neighbors’, opinion it made our home look like a haunted mansion. (See photo below, Picture 1 is before replacement and picture 2 is after installation)

Since then we have chosen not to continue with Silverline and have removed the existing trim and replaced it with a vinyl border. The wooden trim that Silverline proposed was not acceptable to us because it requires high maintenance and it would not be in keeping with the rest of the house.
In summary the lessons we learnt from this whole experience is to make sure everything is written down and recorded; ensure that the company fully understands what the clients want, and that the client fully understands what the company is offering.

We wanted to wait until about a month had passed to ensure we didn't have any issues pop up and were still satisfied with the product/work. I'm happy to say that we've encountered no problems and are still very satisfied with the job.

The windows and patio door look great (we've received a lot of positive comments from neighbours) and it's much warmer and noticeably quiet inside the home now. I've also noticed that the temperature inside the home is much more constant and my furnace/heatpump does not have to activate nearly as often during the night.

The best (and expensive) part of the project was the replacement of the front door. This was a suggestion from Marc and while I wasn't initially thrilled about the additional cost, we're very glad we went through with it as it receives the most compliments from people and really does drastically upgrade the look of the entire home.

There were a few issues/annoyances along the way but all were minor and we are still very happy with the finished product.

Thank you very much to the team at Silverline.

We had 19 windows and 2 sliding doors installed recently. We were very happy with Kevin who gave us the estimate and the crew, Hasib, Chris and Steve did an excellent job. The installation was completed in 2 days .
Kat, the receptionist, was also very pleasant to deal with. We would gladly recommend Silverline to friends and neighbors.

From the start of the process the boys and girls at Silverline were amazing. Marc Spiess, the estimator made time for me, even though I usually get home late from work. He made the sure the process from the estimate, to sales, to the actual work went smoothly. He has a good eye for design as well! He suggested a siding that I never would have thought of using on the house, and it looks incredible!

The work itself it top notch! The guys always arrived on time, they were always working, always professional. They took the extra step to make sure the driveway was left clean at the end of the day, and were always showing up with smiles on their faces.

I would absolutely recommend Silverline Exteriors to people.

I needed new vinyl siding, a door, a sliding door and 11 windows for an older 4-bedroom house. I got several quotes before deciding on Silverline. Their estimator was good, and the work was scheduled in the future to accommodate vacations. The siding started a day late, but I was not informed (I had to call them). There were several small issues like them accidentally cutting a coax cable for the TV, a sliding door screen that came late, window latches being a little loose, and gates they took down and forgot to put back up. All issues were resolved to my satisfaction. The project was completed on time and in the estimate. Communication could have been better, but wasn't too bad.

We love our new windows and everything looks good.

Since there were some issues, I feel I cannot give them top marks. That being said, all issues were resolved.

I spoke with Silverline representative Mr. Bill Davidson at the Maple Ridge Home Show. I followed-up with Mr. Davidson in late August asking for a quote. Mr. Davidson showed up promptly upon the agreed up date and provided a quote. The quote was lower that expected and was accepted the following day. The process for final measurement and ordering the windows was completed shortly thereafter with flexibility exhibited to meet my schedule. I was told the windows could take up to 30 days to construct however I was contacted 20 days later by Ms. Kat Fleck to advise the windows were ready and a date set for installation. The Silverline crew showed up promptly upon the agreed upon date and time and completed the job within a few hours. The work and cleanup was done very professionally. My expectations were more than exceeded.

We are very happy with the job Silverline did on our new windows. Kevin came to our home and answered all our questions and made us feel confident that Silverline would provide a quality product and a professional installation. On Installation day Chris and Hasib were right on time and very polite. They kept our home clean with drop sheets which we really appreciated. Their work was high quality and their attention to detail made the finished product look flawless. Kat and the crew at the Silverline showroom were also very helpful and polite during my several drop ins and phone calls. Overall very happy customers, Great work Silverline.

Replaced our Arched windows this week. It seems everyone's on our street are all going at the same time. Kevin gave us a fantastic price, and I was so glad to support local business, and not US.
The crew were so efficient, I still can't believe how quickly they completed the work, about 4 hours. Kevin was here to make sure all the details were taken care of. Kat in the office was also very helpful. I really like the look of the framework and the whole house seems brighter.
I highly recommend Silverline. Be sure to ask for Kevin, he's terrific!
Thanks
Susan and Jeff - Coquitlam

Silverline replaced 4 old windows and installed a new window at my house. Marc was helpful throughout the process - right from paying a visit and providing a quote to making sure the new windows were installed right. The two person crew, Mike and Chris, were very efficient and got the work done in quick time.

The new windows look great. I will be happy to engage Silverline again in replacing rest of the windows at the house or recommending them to others.

Our new windows look amazing!! The two guys worked very hard, ensuring everything was done right and the finished job looked great! We are very happy with the work done and a great cleanup job was also completed. Thank you!