In recent months, two of my faucets (one in the bathroom, one in the kitchen) gave up the ghost, and Jon was able to fix them both in short order. On both occasions, he responded very promptly with his availability in my area and we were able to schedule a time for him to stop by. Jon is friendly and approachable and was glad to answer questions. His work is excellent and his prices reasonable. With the kitchen faucet, he first attempted to replace the leaking sprayer hose, which would have resulted in a cost savings had we been able to find one that fit - I appreciated that approach. He has a mobile billing system, so he was able to provide an invoice right away - there wasn't a need for follow-up by mail or email. Plumbing problems are no fun, but I'm very happy to know that Jon is available to help - he's a pleasure to work with. I can certainly recommend Paradigm Plumbing.