- Approximate cost of services:
- $2,000.00
Thank you for your feedback and my apologies that you were not satisfied with the service we provided. Unfortunately, we do have a set price list and our prices are carefully calculated based on the average time the jobs take and working with 12' posts does take longer which is the reason for the higher price. As all of our customers are told, if they are not comfortable with any price changes when the contractor is onsite they can refuse the job with no penalty. We are also very upfront when we provide our estimates that the price is for 10' posts and if you had told us you would be using 12' posts we would have gladly told you the price. However, we do thank you for your feedback, and we will definitely use it to work out ways of improving our service for the future.
Great job, competent, efficient, pleasant
Thank you Javier. It was a pleasure. We're glad that we could help you with your project.
As planned, on time on budget, great people and quality work
Hi Michael,
Thank you for the kind works! We always do our best to make sure our customers are happy from start to finish! Sorry we made you wait a couple weeks, but we are glad that other than that everything went exactly how you wants.
It was also great working with you, if you need anything from us in the future please let us know.
Thank you,
The Post Hole Diggers
Post holes delayed one week, short notice cancellations
Hi Chris,
I'm sorry that the job had to be postponed a couple of times. However, I do want to remind you that we were ready to come out to do the job and had a crew on their way to you and when they called you you told them that you weren't ready and that you needed to reschedule the appointment. Unfortunately because our schedule is full for at least two weeks ahead it is difficult to squeeze in a reschedule but we did make every effort to do so and the job was done that same week because of our efforts to get you booked in. I'm sorry that the delays happened and that it postponed your job, however, I am glad that you were satisfied with the quality of the work that was done. In the end I believe that is is the quality of our work and our commitment to our customers that sets us apart from the other companies out there.
Hi there,
Thank you for the kind words. We always want to try to make sure the job is done well so it makes it easier for you. I'm glad you were happy with the experience you had with us and thank you for taking the time to write about your experience with us.
If you need anything in the future just let us know.
Best wishes,
The Post Hole Diggers
Thank you for your your kind words. You are more than welcome. We want to make sure our customer get the job done right the first time! It was great working with you, if you need anything in the future we will be here!
Best wishes,
The Post Hole Diggers
Hi Joseph
I'm sorry to hear that your experience with us was not ideal. While we do sympathize with the difficulties you had with the contractor (and we have discussed this with him), some of the details you have stated here are inaccurate. When you booked the job and received the confirmation email there were 7 detailed points to read and review, including our access requirements. Your exact response was "Easily able to access the back from the road" which is the exact information our contractor was given in the job details. But when he got onsite he saw that this was not the case. The access to your property was not only not "easy" but also required us to park on, and block, a major road - Ellesmere Rd. and then drive on public property with our machinery. By law we are not allowed to block a city street or to drive our machinery on city property without a permit both of which you expected us to do without having permits. Had you mentioned either of these things to us prior to the appointment we could have explained this situation and made the necessary arrangements. With regards to the placement of the posts, unfortunately we cannot always set posts in the exact spot they were marked due to underground obstructions (rocks, roots, debris etc). This was something that was mentioned to you in the confirmation email. Had you told us, or the contractor, that you wanted the posts in the exact spot we could have done it but the price would have been significantly higher as this would take us more time because we would have had to fight with and remove the underground obstructions. This was not information that you gave us and so we had no way of knowing you needed the post set with precise measurement. Finally, when you called the office and complained about the price increase, the business owner approved a refund of $50 + tax = $56.50 - not "the tax off of the original quote" as you mentioned in your review. The refund is based on our hourly rate of $250 per hour for additional labour and since it took him only half an hour (not 10 minutes as you mentioned) we reduced the price to $100 extra instead of $150 - as a compromise to you. Unfortunately, even our best efforts to appease our clients don't always work :(
Thank you so much Ron for the great feedback. It has been great working with you and we too look forward to continuing this relationship.
All the best
The Post Hole Diggers team