Thomson Industries Ltd

They replaced my furnace with a new high efficiency model, also installing a new Nest thermostat. They also added a BBQ box on my porch to hook in natural gas appliances.

The work required cutting access holes in the ceiling of my basement for proper exhaust. I was expecting to have to do the repair work myself, which I believe would be normal. They cut holes where required and installed cover plates which I was not expecting. Very professional.

Work was quoted, delivered and installed as promised. So far no complaints. Installers were professional and very polite.

Everything done on schedule and efficiently, from the quote to the install. Very impressed and totally satisfied.
We've only had the unit for a short time, but the one night we ran it, it worked well, so hoping that's the norm!

Everything was good but I felt surprised to see the pipe on the outside of the house instead of inside of the wall. The installer knew I was going to renovate the basement and the wood panel wall was going to be dry walled. It was originally discussed in my initial estimate.

I didn’t see it until the contractors were gone. I assumed this would have been done but I guess I should have clarified.

Both contractors were awesome, respectful and professional so I would highly recommend your company!

Maybe just go over exactly what you are going to do or give the customer choices before you begin (especially if you know they are renovating).

Thanks, Jackie

I found the Thompson technicians very efficient in their work. A bunch of very friendly and professional guys. I would fully recommend Thompson to my friends. Btw, the air con unit work perfectly and we are enjoying our summer!!!

Dave Ng
Richmond, BC

Punctual, professional, efficient.
So far the product is working to our satisfaction. Await a heat wave to put it to the test

The young men that came to install my HVAC systems were the nicest and most professional I have had in my home. Everything was explained and installed fantastic I would highly recommend this company

We were very pleased with the work that the team did. I found them to be professional and courteous but also they were friendly, humorous.. and pleasant to be around. I have no hesitation and recommending them to anyone who has asked so far. In just one week we have had three inquiries from neighbors about the work that was done for us.

The furnace and air conditioner installation was the smoothest work I've had done by anyone, the installation crew was the best, they spent time to explain what the work entailed, and if I had any preference, they didn't mind me hanging around looking over their shoulder asking question, they explained what they were doing and why, may be other owners don't ask as many question, I'm just curious and like to know how things work. The office staff were good to, they emailed me all the details, warranties and invoice, the whole experience was so smooth, it was a very reassuring. And I'm very please with the performance of the new systems, they are exactly as the salesman said it would be.
Yes I'd recommend them to anyone.

From the estimate to the installation day this was a very professional and efficient process.
Trades were all customer friendly. I'd highly recommend them.