Canglow Windows And Doors Inc.

Writing this review in hopes that I will be able to save some people from using this company for new windows. We got 6 windows replaced by this company. It would take to much time discuss all the issues we've had with them. So I will in point form mention the issues.

1-Great customer service - UNTIL they receive your money, AKA the deposit....so out of the multiple interactions I had to prompt, one time I received OK customer service, after that you're money is their only concern, who needs happy customers after all right? ..
2-Rude staff, who do not do what they say they will. I worked with Roxana, Julia, Irina and I believe Keith? Who was acting manager and by far the worst I've ever been treated by anyone who I am paying for a service from... Was threatened, interrupted and none of my concerns were every address, other then with a 250$ discount? when I had to prompt them to do their jobs or even just communicate..... just an FYI we spent around 8000$ on these 6 windows, so a 250$ discount when I was left feeling not cared about, not treated with basic human respect, and felt completely dissatisfied and drained from each conversation....How could you not when your issues are never being resolved, but you just continue to relay your frustration and get taken around in a circle....
4-Excuse, excuse excuse, always someone else's fault; never theirs, their ware house is bad, their Warehouse shut down from covid, oh wait and their office....So isn't this something you should be communicating with your customers? who are spending $$$$$$$$$ for new items?
3-NOTHING is on time, we waited for final measurements that took me multiple emails, voicemails and reaching out to individuals to get someone to come and do this to get our windows even ordered. We were quoted mid-September for install, we got the windows installed on Thursday Oct 28, so only a month and half late....

I was address rudely by multiple staff, had to bag for updates from all staff, the only member of the staff who actually seemed concerned about my issues that I had was the receptionist, she was always polite, and genuinely concerned. The installers were quick once they arrived, BUT not on time, they were early, which I already had a big guess this would happen due to all my passed bad experiences so luckily I had my husband take the full day off to ensure someone would be around...

In the end, they simply do not care about their customers, no respect for them, no accountability for their staffs poor actions, only concern is getting your money... Please take your time and research a company that will be genuinely concerned for you as their customer, and be happy to do all they can for you during this process...

I will start by saying that I am enjoying my windows and doors! However, it has taken months for installation and then months more for my missing peephole. After being told it would take some due to covid, I was patient. But, now, we are almost 4 months waiting for it to be installed. They also took a piece of my wall while putting the windows in.

Two months ago I decided to replace a couple windows and a front door, for some background information it was a very cold that week. My installers were Nick and Artem. Let me tell you the boys did an incredible job. It looks very neat and just great. They didn’t even leave a mess afterwards, and the price was very good as well. I am very impressed and thankful for this company, would recommend to anyone.

The windows Frost up in the winter they were supposed to come look at a time when it warmed up and only came now it is almost winter again and they say it is humidity yes I had have my windows replaced by another company and have had no frosting the installer broke my towel holder the washroom also and didn't say anything the office looked after the repair

Really happy we chose Canglow to replace nearly every window and a door in our home. The products came a little late but given the circumstances that was expected. The price was really competitive, the products top of the line. The installers were great. They were fast and for the most part professional, leaving a relatively tidy house and yard behind them.

But I docked a point. Half a point for feeling like I had to chase them for information. The other half for having to clean up a bathroom behind one of the installers.... Maybe that guy should take a seat.... and if he decides to wash off the days dirt in the sink don't just leave it all over the counter.

We love our new windows! They look so nice and so easy to clean. Installation went smooth, guys arrived on time and were friendly, polite and the most efficient workers I’ve ever seen. Cleaned up every room after they were done, even vacuumed the carpet. I highly recommend this company and their product!

We recently had a number of windows replaced by Canglow Windows & Doors. Blake (sales rep) was extremely pleasant to work with, providing accurate and professional guidance.
The install went very smoothly, and we couldn't be happier with the new windows!
We will definitely be looking to Canglow to replace more windows in the future....excellent company to do business with, 5 star service all around.
I would recommend this company to anyone looking for window replacement

I would like to express how happy both Hans and I are with our new Bay Window. We want to thank Blake our sales rep for his time and detailed information regarding your company and windows we were about to purchase and answered numerous questions we had. He was the best sales rep we had to give us quotes and we truly appreciate the customer service he gave us. We want to also thank the installer and his team for the magnificent job they did with such perfection on their installation and cleanup. We have had compliments from our neighbors that have seen the window. Please pass this on to the owners and managers of both Blake and the installers. We will pass on your company name to anyone that needs windows or doors and having first hand experience we know it will go along way. Good Job Canglow.
Thank you.
Carol & Hans de Jong

We went to our local trade fair and there we met Blake. Right away he was a very personable guy. He explained about the Canglow windows and then came to our house for an estimate. We decided to go ahead with the windows and replaced 15. I had originally wanted all sliders but they explained to me that the casement windows were a better choice. These I went with. Then we waited patiently for the windows .
We were contacted on a Wednesday that they were coming to install on Friday and they were there on time.
The guys ( Ed & Fred) were very hard working and very efficient. They did
a wonderful job installing the windows. We have an autistic son and they went out of their way to complete his window first so that it did not disrupt his routine and he could hide out in his room while the rest were being installed. The guys made sure everything was cleaned up once
their job was completed.
We want to thank Blake and all the other guys for their great customer service and would recommend your company to anyone needing windows or doors.

I signed a contract with them early this year. We had a tough winter and lots of problems with my windows revealed. Sales person sure knew what he was talking about, explaining pros and cons about different window types. I did get a good price. They said it's because the season is just starting and it was kinda slow for them in February when we just signed.
Long story short - i have got my new windows installed by mid of March and happy with em so far. Had them delivered on time and received decent service.